Gregory T. Hanzal
St. Paul,MN
Summary
Experienced lead electronic technician with a solid background in medical, industrial, and consumer audio/video industries, as well as product assembly and service/repair. Highly skilled in troubleshooting and problem-solving, adept at identifying and resolving complex technical issues. Demonstrates meticulous attention to detail whether working independently or as part of a team. Committed to delivering high-quality results, dedicated to ensuring the seamless operation of electronic systems and devices.
Knowledgeable Desired Position with solid foundation in manufacturing processes and hands-on experience in maintaining and optimizing production equipment. Proven track record of implementing process improvements that enhance operational efficiency. Demonstrated expertise in troubleshooting mechanical issues and ensuring quality control.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Manufacturing Technician II
Abbott/St Jude Medical
11.2017 - 01.2025
- Acted as an advisor between Quality and Engineering projects, ensuring seamless communication and project success.
Configuration Technician
CompuCom
01.2005 - 11.2017
- Troubleshooting and repair of AXIS cameras, VeriPhones, POS Displays and printers, IP Phones, two way radios, bed scanners, POS card reader machines, timers, office printers, time clocks, guest scanners, and barcode readers.
- Provide troubleshooting/support to stores on all products to quickly resolve issues.
- Performed programming and frequency alignments of products to meet customer specifications.
- Assist in improvement of turnaround time and quality control, thereby improving reliability of repairs and level of customer satisfaction on site and in the field.
- Diagnose errors in production devices and implemented cost effective and reliable repairs.
Electronic Technician
Ultimate Electronics Service Center
01.2001 - 01.2005
- Troubleshot and repaired consumer and professional products including DVD, THX, DTS, surround sound processors, and car audio components. Provided customer and store support on all products. Provided estimates to warranty repair companies.
- Provided assistance as individual/team improving turnaround time to expedite repairs and improve customer satisfaction.
- Assisted in reducing parts delays and improvement of completion procedures.
- Researched generic parts lists to reduce cost per unit.
Audio Team Leader/Electronic Technician
Sony Service Center
01.1996 - 01.2001
- Troubleshot and repaired Sony Consumer products including DVD, mini disc, stereo components, car audio components, surround sound processors, telephones and answering machines. Provided customer support on various Sony products.
- Developed and implemented new exchange policy to deal with high failure rates.
- Increased automatic exchanges improving turnaround time for customers and reducing number of repair returns by 25%.
- Led audio group of 5 including providing training of temporary and full time employees in troubleshooting, repair, and company procedures.
- Delegated repairs in order of urgency and reviewed parts orders to ensure lowest cost per unit repair.
Education
Associates Degree - Electronic Technician
St Paul Technical College
St Paul, MNBusiness Courses - undefined
Northeast Metro College
St Paul, MNSkills
- Safety protocols
- Good manufacturing practices
- Equipment troubleshooting
- Precision assembly
- Electrical troubleshooting
- Product testing
- Production methods
- Processes implementation
- Workflow coordination
- Mechanical aptitude
- Schematic interpretation
- GMP implementation
- Final product testing
- Production recordkeeping
- Troubleshooting and diagnosis
- Equipment calibration
- Team supervision
- Equipment repairs
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- OSHA compliance
Certification
J-STD-001 Certification
Timeline
Manufacturing Technician II
Abbott/St Jude Medical
11.2017 - 01.2025
Configuration Technician
CompuCom
01.2005 - 11.2017
Electronic Technician
Ultimate Electronics Service Center
01.2001 - 01.2005
Audio Team Leader/Electronic Technician
Sony Service Center
01.1996 - 01.2001
Associates Degree - Electronic Technician
St Paul Technical College
Business Courses - undefined
Northeast Metro College
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