GREGORY THOMAS
MIDLAND,United States
Summary
Accomplished in running a smooth, successful and profitable collision center. Experienced team leader, business manager and complex problem-solver with excellent planning and conflict resolution skills. Focused on maintaining safety, efficiency and high customer satisfaction.
Seasoned Collision Center Manager bringing 17 years of progressive experience in the field. Proven skills in organizing and delegating work, collecting payments and maintaining records. Prepared to bring success in experience to help a new team grow.
Dedicated automotive repair professional with expertise in assessing repair needs, providing estimates and overseeing corrections and refinishing work. Knowledgeable about a wide range of automotive makes and models, as well as numerous successful strategies for fixing body and structural damage. Well-versed in recruiting, training and overseeing strong teams.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Collision Center Manager
All American Chevrolet Collision Of Odessa
Odessa , Texas
11.2015 - Current
- Checked quality of all work to maintain customer satisfaction.
- Inspected auto body damage and wrote up repair orders.
- Maintained safety of all personnel through hands-on management.
- Worked with customers and insurance companies to obtain payments.
- Trained new employees on proper protocols and customer service standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised daily operations of multi-million dollar Type operation.
- Monitored over Number employees' day-to-day activities and made plans to rectify issues resulting in Result.
- Directed strategic workforce planning, performance management, and benefits administration.
- Promoted positive customer experience through day-to-day supervision and management of Type facility.
- Streamlined Type operations and budgeted effectively to decrease spending Number%.
- Teamed with Type department to create organization's mission and vision statements.
- Delegated Type daily tasks to employees, streamlining daily progress and efficiency.
- Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Eased team transitions and new employee orientation through effective training and development.
- Provided exceptional customer service to customers, increasing customer loyalty Number%.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with Job titles and customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and rolled out new policies designed to bolster productivity and reduce overall Type costs.
- Managed Number team members across Number departments, resulting in approximate $Number increase in annual revenue.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Increased profits by assessing effectiveness of Type and Type projects.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented long-term growth initiatives by developing Type and Type strategies.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class Type work.
- Trained and guided team members to maintain high productivity and performance metrics.
- Generated and developed leads, using Type technique, networking and Type system to acquire new clients.
- Tracked and analyzed profitability and key metrics of Type establishment to improve overall profitability and bring in new clientele.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues $Amount.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Collaborated with assistant managers to open and close Type office, handle large transactions and manage inventory.
- Implemented Type program and used Skill to promote memorable, consistent and positive guest experiences.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Built loyal account base and long-term business relationships with Type accounts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Drafted invoices for completed work.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Organized Type productions and oversaw corporate meetings, fundraising events, performances and festivals.
- Reduced operational risks while organizing data to forecast performance trends.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Managed daily operations of Type organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Managed team of Number personnel focused on repairs and refinishing work.
Lead Lease Operator
Apache Oil
Midland , Texas
07.2010 - 11.2015
- Reduced costs through proactive improvements to deficient areas of operations.
- Used correct lockout and tag-out procedures when conducting maintenance on equipment.
- Enhanced performance of site team through training, mentoring and motivation.
- Coordinated preventive maintenance and repairs on wellhead equipment and pumps.
- Organized routine inspections to detect faults and arranged quick corrective actions.
- Maintained clean, tidy and professional well operations in line with company standards.
- Prevented material damage or loss with use of security devices.
- Enforced safety regulations and completed forms for compliant site operations.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reported issues to higher management with great detail, resulting in Result.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Collision Center Manager
All American Chevrolet Collision Of Midland
Midland , Texas
11.1998 - 11.2015
- Checked quality of all work to maintain customer satisfaction.
- Inspected auto body damage and wrote up repair orders.
- Maintained safety of all personnel through hands-on management.
- Worked with customers and insurance companies to obtain payments.
- Trained new employees on proper protocols and customer service standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Directed strategic workforce planning, performance management, and benefits administration.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Eased team transitions and new employee orientation through effective training and development.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with Job titles and customers to build connections and nurture relationships.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and rolled out new policies designed to bolster productivity and reduce overall Type costs.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Developed and launched loss-prevention program, reducing theft Number%.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Drafted invoices for completed work.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Reduced operational risks while organizing data to forecast performance trends.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Education
Associate Degree In Technology - Automotive
Midland College
Midland, TX12.1995
Skills
- Directing repairs
- Quality controls
- Insurance procedures
- Filing claims
- Managing operations
- Vendor relations
- Supervising staff
- Completing estimates
- Staff training/development
- Coaching and mentoring
- Effective leader
- Recruitment
- Budget development
- Product development
- Inventory management
- Delegation
- Employee reviews
- Employee scheduling
- Business Development
- Relationship building
- Scheduling
Certification
- Icar Platinum - present.
- GM certification
- ASE
- Vale National
Timeline
Collision Center Manager
All American Chevrolet Collision Of Odessa
11.2015 - Current
Lead Lease Operator
Apache Oil
07.2010 - 11.2015
Collision Center Manager
All American Chevrolet Collision Of Midland
11.1998 - 11.2015
Associate Degree In Technology - Automotive
Midland College
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