GREGORY THOMAS
Grand Rapids
Summary
Attentive Security & Dispatch professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. As Security Dispatcher: offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
As Security Officer: offers experience and presence in emergency situations as well as in guest-related situations. Knowledgeable about SOP and building lay-out.
Overview
9
9
years of professional experience
Work History
Security Dispatcher
AHC Hospitality
08.2022 - Current
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Supervisor-The Kitchen by Wolfgang Puck
Amway Grand Plaza
05.2023 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled guest complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Server-The Kitchen by Wolfgang Puck
Amway Grand Plaza
08.2018 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Security Officer
AHC Hospitality
08.2014 - 08.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded quickly to emergency situations to assess and deflect issues.
Education
Music Performance
UC Irvine
Irvine, CAMusic Performance
UC Los Angeles
Los Angeles, CASkills
- Incident Reports
- Security Systems
- Special Projects
- Access Control
- Daily Reports
- CPR and First Aid
- Call Routing
- Law Enforcement Collaboration
Timeline
Supervisor-The Kitchen by Wolfgang Puck
Amway Grand Plaza
05.2023 - 08.2023
Security Dispatcher
AHC Hospitality
08.2022 - Current
Server-The Kitchen by Wolfgang Puck
Amway Grand Plaza
08.2018 - 05.2022
Security Officer
AHC Hospitality
08.2014 - 08.2018
Music Performance
UC Irvine
Music Performance
UC Los Angeles
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