Summary
Overview
Work History
Education
Skills
References
Timeline
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Gregory Thomas

Queens,NY

Summary

Accomplished customer service professional with a robust background in retail operations and a proven track record of delivering exceptional service and achieving sales targets. Adept at building strategic relationships and fostering partnerships through effective communication and innovative problem-solving. Known for thriving in dynamic environments while maintaining composure under pressure.

Overview

6
6
years of professional experience

Work History

Sports Specialist

New York Edge
Jamaica, NY
09.2023 - Current
  • Orchestrated comprehensive physical activity programs, ensuring the safety and engagement of participants.
  • Designed and implemented structured lesson plans aligned with sports and physical fitness guidelines, fostering skill development and enthusiasm.
  • Collaborated closely with the Program Director to coordinate program calendars, leagues, tournaments, and special events, ensuring seamless execution.
  • Enforced discipline and safety protocols, maintaining a secure and productive learning environment.
  • Tailored teaching methodologies to accommodate diverse learning styles and abilities, promoting holistic student development.

Digital Imaging Specialist

Sony
Chelsea, NY
01.2023 - 09.2023
  • Spearheaded initiatives to enhance product awareness and drive sales by educating customers on advanced camera functionalities and their integration with computer systems.
  • Cultivated strong client relationships, providing personalized guidance and support to meet individual needs and preferences.
  • Surpassed sales targets by 170% within three months, leveraging comprehensive product knowledge and strategic sales tactics.
  • Trained and mentored sales teams on Sony product features and benefits, equipping them with tools to optimize in-store demonstrations and customer interactions.
  • Collaborated with cross-functional teams to develop and implement effective sales strategies, contributing to the overall success and growth of the department.

Sales Consultant

Saks Fifth Avenue
Manhattan, NY
10.2020 - 01.2023
  • Demonstrated a keen understanding of customer lifestyles and preferences to deliver tailored sales experiences, consistently exceeding monthly sales goals and Key Performance Indicators (KPIs).
  • Upheld the highest standards of customer service and after-sales support, ensuring client satisfaction and loyalty through proactive engagement and attentive follow-up.
  • Initiated outreach efforts to expand client base and maintain strong customer relationships, driving repeat business and enhancing brand reputation.
  • Played a pivotal role in promoting the brand image and enhancing the shopping experience through personalized styling advice and product knowledge expertise.

Fulfillment Coordinator

Tourneau
Long Island City, NY
05.2018 - 10.2020
  • Directed comprehensive packaging and shipping operations for high-end watch orders, utilizing USPS, UPS, FedEx, and DHL services to ensure timely and secure deliveries.
  • Managed inventory levels of packaging materials and supplies, optimizing stock levels and coordinating replenishment orders as needed.
  • Prioritized and monitored order fulfillment processes, maintaining strict adherence to quality standards and delivery timelines.
  • Produced detailed reports on stock levels, supply usage, and fulfillment metrics, providing critical insights for operational decision-making and process improvement initiatives.

Education

Bachelor of Science - Education

York College of The City University of New York
Jamaica, NY
05-2027

Skills

  • Customer Service
  • KPI Tracking
  • Clientele Development
  • Project Coordination
  • Employee Training and Development
  • Strategic planning and execution
  • Problem Identification
  • Logistics Analysis

References

References available upon request.

Timeline

Sports Specialist

New York Edge
09.2023 - Current

Digital Imaging Specialist

Sony
01.2023 - 09.2023

Sales Consultant

Saks Fifth Avenue
10.2020 - 01.2023

Fulfillment Coordinator

Tourneau
05.2018 - 10.2020

Bachelor of Science - Education

York College of The City University of New York

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Gregory Thomas