GREGORY THOMAS HENDERSON
Seattle,USA
Summary
Enthusiastic & Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Hands-on, Hardworking, Highly motivated and Energetic, outgoing and driven to reach company goals.
Overview
12
12
years of professional experience
Work History
Trivia Host
King Trivia
03.2022 - Current
- Boosted repeat attendance by creating diverse and challenging question sets tailored to the interests of the crowd.
- Maximized player enjoyment with a lively and approachable hosting style, fostering a welcoming environment for all participants.
- Assisted venues in marketing their weekly trivia nights through targeted promotional material distribution, increasing event visibility and attendance rates.
- Resolved disputes between teams diplomatically, maintaining a fair and enjoyable atmosphere during competitions.
Merchandise Associate
The Araca Group
11.2024 - 12.2024
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Greeted, serviced, and thanked all customers.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- WICKED THE MUSICAL
Birthday Party Host
Kids Science Labs
12.2021 - 12.2023
- Developed innovative games and activities tailored to each party''s age group, theme, or special requests, resulting in highly engaged guests.
- Decorated and set tables in accordance with party themes and age groups.
- Managed all aspects of the birthday celebrations from setup to cleanup, ensuring seamless events and happy customers.
- Demonstrated adaptability when working with diverse clientele across various age groups, interests, cultural backgrounds, or special needs requirements.
- Summer and Winter Camp Counselor
Stage Manager
Locurio
11.2021 - 02.2022
- Maintained detailed records of production to track guests and staff performance.
- Maintained a safe working environment through proper implementation of safety protocols and procedures.
- Oversaw inventory management of props and costumes, ensuring availability for all productions.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
VIP Services Representative
Universal Orlando Resorts
08.2017 - 11.2019
- Enhanced customer satisfaction by promptly addressing and resolving VIP guest concerns and inquiries.
- Handled complex situations involving detailed behind the scenes information, front of the line access into haunted houses, vip lounges, attractions, while treating all of the customers with diplomacy, preserving positive relationships while addressing any issues at hand.
- Conducted regular follow-up calls with past clients in order to maintain connections and encourage future reservations or referrals.
- Maintained detailed records of VIP guest preferences to personalize their experience during future visits by logging journals before end of shift, for every tour
Parade Performer
UNIVERSAL ORLANDO
12.2014 - 01.2015
- Listened to director's notes and incorporated feedback into performances
- Rehearsed and performed in MACY'S HOLIDAY PARADE each day for the entire season
- Collaborated with cast members to execute seamless performances
Entertainment Host/Comedy Club Manager
CARNIVAL CRUISE LINES
05.2013 - 11.2014
- Served as a member of the crew on five vessels per contracted times
- Hosted Bingos, deck parties, karaoke nights, sail away parties and other ship events
- Helped patrons embark and disembark the vessels
- Collaborated with Cruise Directors and comedians on standardization, design and production of family and adult-only shows
- Analyzed performance of all comedians to identify the best opportunities for quality of jokes, humor, guest response and show length
Education
Theatre Arts - Speech and Theater workshop, Acting and Directing coursework, Character development workshop, Physical theater training
William Inge Center for the Arts
Acting - Emphasis in Acting and Stage Movement, Acting Technique for Film and Advanced Scene Study coursework, Character development workshop
Point Park University
High School Diploma -
Robert M. Shoemaker High School
01.2005
Skills
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Telecommunication skills
- Adaptive team player
- Opening/closing procedures
- Creative problem solving
- Critical thinking
- Customer service
- Internet research
- Microsoft PowerPoint
- Microsoft Word
Accomplishments
- Received Performer of the Week- MACY's HOLIDAY PARADE
Locations
- 5817 Gamble Drive, Orlando, FL, 32808
- Pittsburgh, PA, USA
- Independence, KS, USA
- Killleen, TX, USA
Career Overview
Enthusiastic & Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Hands-on, Hardworking, Highly motivated and Energetic, outgoing and driven to reach company goals.
Languages
English
Full Professional
Timeline
Merchandise Associate
The Araca Group
11.2024 - 12.2024
Trivia Host
King Trivia
03.2022 - Current
Birthday Party Host
Kids Science Labs
12.2021 - 12.2023
Stage Manager
Locurio
11.2021 - 02.2022
VIP Services Representative
Universal Orlando Resorts
08.2017 - 11.2019
Parade Performer
UNIVERSAL ORLANDO
12.2014 - 01.2015
Entertainment Host/Comedy Club Manager
CARNIVAL CRUISE LINES
05.2013 - 11.2014
Theatre Arts - Speech and Theater workshop, Acting and Directing coursework, Character development workshop, Physical theater training
William Inge Center for the Arts
Acting - Emphasis in Acting and Stage Movement, Acting Technique for Film and Advanced Scene Study coursework, Character development workshop
Point Park University
High School Diploma -
Robert M. Shoemaker High School
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