Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregory Thompson

Dallas

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

17
17
years of professional experience

Work History

Store Manager/Assistant Store Manager

Dollar General Store
01.2007 - 09.2023
  • Hired and trained new employees; handled merchandising and promotions
  • Supervised 7 employees to ensure extensive customer service
  • Handled payroll, timesheets and budgeting
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reported issues to higher management with great detail.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.

Pharmacy Technician Coordinator

CVS Pharmacy
02.2013 - 01.2023
  • Worked with medical records
  • Inputted pharmacy script information
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Aided customers in understanding how to properly take medications.
  • Monitored drug interactions for customers.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.
  • Completed insurance forms and billed insurance companies.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

HOUSEKEEPER

Children’s Medical Center
01.2010 - 01.2012
  • Completed routine cleaning functions and maintained assigned equipment for cleanliness
  • Utilized bed tracking system; moved beds and cribs upon request
  • Maintained inventory and issued supplies daily
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Adhered to professional house cleaning checklist.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Handled requests for extra linens, toiletries and other supplies.

Education

Pharmacy Technician - Pharmacy Technology

Cedar Valley Community College
Lancaster TX
2012

Certificate - Real Estate

Richland Community College
Richards, TX
2003

TRAVEL AND TOURISM/ HOTEL MANAGEMENT -

Louisiana Business College
1989

GENERAL CLERK - CLERICAL AND SALES

North Natchez High School
Natchez, MS
1984

Skills

  • Business Management Principles
  • Microsoft Project
  • Time Management
  • Order Supplies
  • Microsoft Outlook
  • Customer Service
  • Cost Control
  • Staff Management
  • Staff Supervision
  • Goals and Performance
  • Microsoft Excel
  • Employee Scheduling
  • Microsoft Access

Timeline

Pharmacy Technician Coordinator

CVS Pharmacy
02.2013 - 01.2023

HOUSEKEEPER

Children’s Medical Center
01.2010 - 01.2012

Store Manager/Assistant Store Manager

Dollar General Store
01.2007 - 09.2023

Pharmacy Technician - Pharmacy Technology

Cedar Valley Community College

Certificate - Real Estate

Richland Community College

TRAVEL AND TOURISM/ HOTEL MANAGEMENT -

Louisiana Business College

GENERAL CLERK - CLERICAL AND SALES

North Natchez High School

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Gregory Thompson