Summary
Overview
Work History
Education
Skills
Websites
Honors Awards
Timeline
Generic

Gregory Timmer

Wilton Manors,United States

Summary

As an Intake Specialist at HL Law Group, P.A., I manage the initial contact with potential clients, schedule appointments, and coordinate events for the firm. I have over six years of experience in office administration, time management, and event planning, which I leveraged in my previous role as a Broward Linkage and PrEP Navigator at LATINOS SALUD. There, I assisted individuals in determining the best risk reduction strategy for STIs and HIV, through testing, linkage, referrals, and education presentations. I am passionate about providing quality service and support to clients and colleagues, and I enjoy working in a fast-paced and dynamic environment. I am also committed to continuous learning and improvement, and I am always eager to take on new challenges and opportunities. I am looking for a position where I can apply my skills and experience to make a positive impact in the legal field.

Overview

16
16
years of professional experience

Work History

Pet Care Professional

Rover.com
01.2017 - Current
  • Provided various pet care services to dog and cat owners through the Rover platform, such as sitting, boarding, drop-in visits, and walks
  • Created personalized profiles and service offerings to attract and retain clients, including rates, availability, preferences, and photos
  • Communicated with clients via phone, email, or the Rover app to schedule bookings, confirm details, and provide updates
  • Met with clients and their pets for meet-and-greets to ensure compatibility and trust
  • Cared for pets in their own homes or in my home, depending on the service requested
  • Ensured pets' safety, comfort, and well-being by following owners' instructions and Rover's guidelines
  • Provided fresh food and water, cleaned litter boxes or cages, administered medications, and performed grooming tasks as needed
  • Engaged pets in fun and stimulating activities, such as playing, cuddling, and exercising
  • Sent regular photos and messages to clients to report on their pets' behavior and condition
  • Collected payments from clients via the Rover app and maintained accurate records of transactions
  • Received positive reviews and testimonials from satisfied clients and built a loyal customer base.

Intake Specialist

HL Law Group, P.A.
02.2023 - 09.2023
  • Conducted initial phone and email consultations with prospective clients who suffered property damage due to accidents, negligence, or natural disasters
  • Gathered relevant information about the clients' cases, such as the type, extent, and cause of the damage, the insurance coverage and policy details, and the expected compensation or outcome
  • Evaluated the clients' eligibility and suitability for the firm's services based on the firm's criteria and areas of expertise
  • Scheduled appointments with attorneys for qualified clients and prepared case files with all the necessary documents and information
  • Followed up with clients and attorneys throughout the case process and provided updates, reminders, and assistance as needed
  • Maintained accurate and confidential records of client information and case status using the firm's database and software
  • Provided excellent customer service and built rapport with clients by answering their questions, addressing their concerns, and ensuring their satisfaction
  • Contributed to the firm's marketing and referral network by promoting the firm's services and reputation to potential and existing clients.

Linkage Specialist/PrEP Navigator

LATINOS SALUD
12.2012 - 11.2017
  • Provided linkage and navigation services to gay Latinos, all persons living with HIV, and anyone who identifies as transgender in South Florida
  • Conducted outreach and education activities to promote HIV testing, prevention, and treatment among the target populations, especially PrEP and PEP
  • Assisted clients in accessing medical care, insurance, medication, and other supportive services related to their HIV status and sexual health
  • Followed up with clients and providers throughout the care continuum and ensured adherence, retention, and satisfaction
  • Maintained accurate and confidential records of client information and service delivery using the agency's database and software
  • Collaborated with internal and external partners to coordinate referrals, resources, and events
  • Contributed to the agency's mission and vision by reducing the burden of communicable diseases and improving health outcomes for the community.

Front Desk Supervisor

Hyatt Place
01.2010 - 12.2012
  • Supervised and delegated duties to front desk associates, such as checking in and out guests, handling customer inquiries, complaints, billing questions, and special requests, and making reservations
  • Managed scheduling, inventory, food, and office supply orders, and performed office administrative tasks
  • Served as a Starbucks cafe barista, bakery server, bartender, and short order cook, and ensured quality and customer satisfaction
  • Set up meeting rooms, banquet event orders, and group resumes, and coordinated with other departments to ensure smooth operations
  • Attended to maintenance requests, reported issues, and followed up with solutions
  • Performed night audit duties, such as verifying transactions, balancing accounts, preparing reports, and processing payroll.

Stock/Sales Associate/Head Cashier/Stock Supervisor/Visual

Forever 21
06.2007 - 01.2010
  • Performed various retail tasks, such as replenishing merchandise, processing, and censoring store shipments, attending to customers' needs, and styling the sales floor
  • Supervised and delegated cashiers' duties, such as handling transactions, returns, exchanges, and customer service issues
  • Balanced registers, prepared cash drops for store deposits, and reported any discrepancies or problems to the store manager
  • Assisted with visual merchandising, such as creating and maintaining displays, mannequins, signs, and fixtures according to the company's standards and guidelines
  • Contributed to the store's sales goals, inventory management, loss prevention, and customer satisfaction.

Education

Associate of Science, Computer Systems Networking and Telecommunications -

ITT Technical Institute
10.2023

High School Diploma, Siatech High Charter program (school for integrated technology) -

Siatech High Charter
01.2006

Skills

  • Retail Sales
  • Office Administration
  • HIV Prevention
  • HIV Linkage and Navigation
  • HIV Education
  • Hospitality Management
  • Retail Category Management
  • Customer Service
  • Event Planning
  • Microsoft Office
  • Treatment Administration
  • Medication Administration

Honors Awards

Salutatorian, Siatech School for Integrated Technology, 2006, Graduated second in the class of 2006 with a 3.5 GPA and earned a high school diploma from SIATech, a tuition-free public charter high school that partners with Job Corps and other Workforce Investment Act (WIA) programs. Completed a rigorous and innovative curriculum that integrated technology with academics and provided the opportunity to earn college credits. Learned how to use various technology tools and software, such as Microsoft Office, Google Suite, Adobe Creative Cloud, and web design platforms. Gained skills and knowledge in math, science, language arts, social studies, and elective courses that aligned with the Common Core State Standards and the Next Generation Science Standards. Prepared for post-secondary careers and/or college by participating in career and technical education (CTE) programs, dual enrollment courses, internships, and college tours. Benefited from personalized learning plans, mentor teachers, online learning options, flexible schedules, and supportive services. Delivered a salutatory speech at the graduation ceremony that highlighted the achievements and challenges of the class of 2006.

Timeline

Intake Specialist

HL Law Group, P.A.
02.2023 - 09.2023

Pet Care Professional

Rover.com
01.2017 - Current

Linkage Specialist/PrEP Navigator

LATINOS SALUD
12.2012 - 11.2017

Front Desk Supervisor

Hyatt Place
01.2010 - 12.2012

Stock/Sales Associate/Head Cashier/Stock Supervisor/Visual

Forever 21
06.2007 - 01.2010

Associate of Science, Computer Systems Networking and Telecommunications -

ITT Technical Institute

High School Diploma, Siatech High Charter program (school for integrated technology) -

Siatech High Charter

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