GREGORY VESS
Maryville,TN
Summary
Motivated and results-driven healthcare professional with a strong foundation in physical therapy and a proven ability to lead clinical teams, execute complex initiatives, and deliver measurable outcomes. Experienced in developing innovative treatment programs, supervising staff, and managing multi-phase projects. Known for high energy, clear communication, and strategic thinking, with a passion for improving patient care and clinic operations. Currently pursuing a B.S. in Allied Health Leadership to transition into management or directorial roles within rehabilitation or healthcare systems.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Physical Therapist Assistant
Thrive Physical Therapy
02.2022 - Current
- Conceptualized and spearheaded the Peripheral Neuropathy Program, a comprehensive initiative integrating Class IV laser therapy and manual therapy techniques
- This program has generated over $100,000 in cash-based revenue within its first year, expanding the clinic's service offerings and patient base
- Directed the end-to-end implementation of the PN Program, including needs assessment, resource allocation, staff training, and performance monitoring, ensuring alignment with organizational objectives and patient care standards
- Supervised and mentored a team of junior staff members, enhancing clinical competencies and fostering a collaborative team environment
- Implemented patient compliance strategies and optimized clinic workflows, resulting in a 20% improvement in patient adherence to treatment plans and a 15% increase in overall clinic efficiency
- Partnered with senior management to develop marketing strategies and community outreach programs, leading to a 25% increase in patient referrals over six months
Physical Therapist Assistant (PRN)
Knoxville Rehabilitation Hospital
08.2024 - Current
- Provide weekend coverage for inpatient rehabilitation services, delivering care to patients recovering from acute and chronic injuries
Physical Therapist Assistant
TriStar Physical Therapy
08.2021 - 02.2022
- Delivered individualized rehabilitation services for post-surgical and chronic condition patients, achieving a 90% patient satisfaction rate
- Developed and implemented patient education initiatives, improving home exercise program adherence by 30%
- Collaborated with front desk and billing departments to streamline scheduling and insurance processes, reducing administrative errors by 15%
Medical Assistant (Contract)
Oak Ridge National Laboratory
08.2021 - 11.2021
- Conducted COVID-19 testing and antibody draws for staff and subcontractors
- Maintained PPE inventory, monitored crash carts, and documented test data
- Supported lab logistics and safety compliance
ED Tech (PRN)
Fort Sanders Regional Medical Center
02.2019 - 09.2020
- Delivered emergency care, including wound care, vital signs, and blood draws
- Assisted with orthopedic bracing and triage documentation during peak ER hours
Medical Assistant
Tennessee Brain & Spine
04.2018 - 07.2020
- Supported neurosurgical and therapy teams by collecting patient data and coordinating treatment workflows, contributing to a 10% reduction in patient wait times
- Facilitated communication between patients, providers, and physical therapy staff, enhancing interdisciplinary collaboration and patient outcomes
ED Tech (PRN)
Blount Memorial Hospital
08.2018 - 02.2019
- Supported emergency department operations through direct patient care, specimen collection, and collaboration with nurses and physicians in acute settings
Subject Matter Expert (SME), Corporate Trainer & Quality Manager
Accenture
- Served as a Subject Matter Expert and corporate trainer for Kaiser Permanente Southern California insurance claims processing
- Responsible for training new employees and managing the conversion and implementation of updated system processing
- Oversaw quality assurance and performance standards for a large, cross-functional team across multiple departments
- Ensured smooth workflow transition during major system updates and maintained accuracy in claims processing across all teams
- Acted as a key resource between internal departments and client expectations
Education
Bachelor of Science - Allied Health Leadership
East Tennessee State University
Johnson City, TN03.2025
Associate of Applied Science - Physical Therapist Assistant
Roane State Community College
Oak Ridge, TN07.2021
Skills
- Manual Therapy
- TMJ Disorder Management
- Photobiomodulation Laser Therapy
- Balance Training
- Application Development Design
- Workflow Optimization
- Workflow Development
- Staff Supervision
- Employee Development
- Clinical Education
- Revenue Optimization
- Community Relations Development
- Referral Strategy Development
- Proficient in EMR Management
- Experience with Cerner Systems
- Electronic Health Record Management
- ICD-10 Proficiency
- Billing Platform Management
- Proficient in Scheduling Software
- Medical Record Management
- Comprehensive Documentation Analysis
- Professional Phone Communication
- Clerical Administration
- Front Office Management
- Customer Engagement
- Individualized Exercise Planning
- Muscle Tension Management
- Prioritization Skills
- Clinical Vital Measurement
- Lean Six Sigma Methodology
- Regulatory Compliance Auditing
- Operational Efficiency Enhancement Management
- Staff Supervision Expertise
Certification
- Certified Clinical Medical Assistant (NHA)
- BLS (American Heart Association) – valid through 11/26
- Neuropathy Treatment Center Program (Summus Medical Laser, 2024)
- CI Certification
- Certified Orthopedic Physical Therapist Assistant (COPTA)
- Cervicothoracic Examinations and Treatments (CTET)
- Lumbopelvic Examinations and Treatments (LPET)
- Upper Quarter Examinations and Treatments (UQET)
- Lower Quarter Examinations and Treatments (LQET)
- Myofascial Treatment and Taping Applications (MTTA)
- Exercise Prescription (EXRX)
- State of Tennessee PTA License, 7882
Education And Licensure
- East Tennessee State University, Johnson City, TN, Bachelor of Science in Allied Health Leadership, In Progress
- Roane State Community College, Oak Ridge, TN, Associate of Applied Science in Physical Therapist Assistant, 07/21
Personal Information
Title: PTA
Military Service
United States Marine Corps, Corporal, 05/04, 06/07
Timeline
Physical Therapist Assistant (PRN)
Knoxville Rehabilitation Hospital
08.2024 - Current
Physical Therapist Assistant
Thrive Physical Therapy
02.2022 - Current
Physical Therapist Assistant
TriStar Physical Therapy
08.2021 - 02.2022
Medical Assistant (Contract)
Oak Ridge National Laboratory
08.2021 - 11.2021
ED Tech (PRN)
Fort Sanders Regional Medical Center
02.2019 - 09.2020
ED Tech (PRN)
Blount Memorial Hospital
08.2018 - 02.2019
Medical Assistant
Tennessee Brain & Spine
04.2018 - 07.2020
Associate of Applied Science - Physical Therapist Assistant
Roane State Community College
Subject Matter Expert (SME), Corporate Trainer & Quality Manager
Accenture
Bachelor of Science - Allied Health Leadership
East Tennessee State University
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