Gregory Voeller
Tempe,AZ
Overview
19
19
years of professional experience
Work History
SR Sales Representative
SafeStreets USA LLC
10.2021 - Current
- Achieved 900+ annual ADT security package installations for home and business clients,
ranking in the top 5% of sales representatives. - Engaged 10+ daily clients via outbound calls, delivering compelling pitches for ADT security solutions, resulting in a 45% higher close rate.
- Consistently surpassed an 80% efficiency rate weekly, streamlining sales processes and
exceeding performance targets by 10–15%. - Consistently met or exceeded sales quotas, closing 15+ ADT installations weekly and driving $1M+ in annual security package revenue annually.
- Relate & empathize with ADT Customers specific situation to find them the best solution for protecting their home and family
- Develop exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Conduct outbound and inbound calls to prospective and existing customers, promoting ADT’s home security and smart home automation systems to drive sales and meet monthly targets.
- Utilize CRM systems to efficiently track client interactions and enhance customer service.
- Deliver personalized product recommendations, addressing customer needs and overcoming objections to close sales efficiently.
Live Audio Engineer
Sunbar, Darkstar Theatre, Shady Park
10.2018 - 01.2024
- Operated and maintained sound systems for live events, ensuring optimal audio quality.
- Collaborated with artists and production teams to meet specific sound requirements.
- Troubleshot technical issues in real-time, minimizing disruptions during performances.
- Conducted sound checks prior to events, verifying equipment functionality and audio levels.
- Trained junior technicians on audio equipment operation and troubleshooting techniques.
- Led post-event debriefs to assess performance and identify areas for future improvement.
- Enhanced live performances by skillfully mixing and balancing audio levels for optimal sound quality.
- Consistently met deadlines by effectively prioritizing tasks and working under pressure during time-sensitive events.
Order Fulfillment Associate
Masters Electronics
03.2021 - 10.2021
- Averaged 40+ orders efficiently and accurately daily.
- Consistently upheld a 98% accuracy on quality checks for assembled products, addressing any issues to ensure high standards.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Operated warehouse machinery such as a Joey Lift and Pallet Jacks within safety guidelines with no incident occurrences for the period of employment.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Assembled various products and components, following detailed instructions and quality standards to ensure accuracy and customer satisfaction.
Overnight Stocker and Receiver
Walmart
01.2021 - 03.2021
- Efficiently unloaded and stocked 13+ pallets of frozen food & auto products per day
- Evenly zoned each aisle tailored to company standards for appearance.
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
SR Financial Advisor / Business
Waste Management
01.2019 - 01.2021
- Resolved and collect past due balances for 20+ clients per day.
- Consistently met after call time of 5 seconds putting me in the top 5% of employees exceeding metric expectations.
- Assist accounts payable representatives from corporations & small businesses navigate accounting issues or missing invoices.
- Upsell upgrades for Waste Management trash, lock & container services.
Sr Collections Specialist, Customer Service Representative, Loss Prevention
Target Financial & Retail Services
11.2012 - 01.2019
- Recover past due balances for 20+ Target Credit Card & Target Debit Card charged off accounts (High Balance) per day.
- Consistently met after call time of 5 seconds putting me in the top 5% of employees exceeding metric requirement.
- Consistently met an average talk time of 15 minutes placing me in the top 10% of employees exceeding metric requirements.
- Assist customers in navigating Target.com online store & online / holiday promotions
- Assist customers with submitting purchases on Target.com online store.
- Assist customers with lost or incomplete Target.com orders
- Promote card benefits & store promotions to the customer during each call.
- Investigate potential Target Credit Card fraud cases and submit accounts to be pursued by Target's legal team.
IT Technician
NCC Business Services
01.2007 - 11.2012
- Resolved 20+ support tickets per day.
- Maintained 50+ workstations for employees, including email setup, VoIP phone integration, and software updates, ensuring seamless operational functionality.
- Provided technical support by troubleshooting hardware, software, and network connectivity issues, enhancing employee productivity and system reliability.
- Collaborated with cross-functional teams to maintain IT infrastructure, delivering timely solutions to support business operations in a fast-paced environment.
- Performed manual installation & configuration of computer hardware such as RAM, GPU or HDD.
- Escalated hardware upgrade suggestions to head management based on company need and technology development.
Education
No Degree - Business & Accounting
Glendale Community College
Glendale, AZHigh School Diploma -
Moon Valley High School
Phoenix, AZ05.2007
Skills
- Kali Linux
- Parrot Sec
- Windows OS 7-11
- Mac OS
- Wireshark
- TCP/IP
- SQL
- Metasploit
- Python
- Google Network Analyst Certified
- Google Cloud
- Google Drive
- GMail
- AnyDesk
- VMWare
- Virtual Box
- Office 365 - (Outlook, Excel, Word, Teams, OneDrive)
- Norton Antivirus
- Microsoft Defender
- Windows Task Manager
- Bios
- Midas Live Audio Mixer
- Cubase 11 Pro Studio
- PK Sound - Live Sound Audio
- PreSonus Audio Amplifier
- Pioneer DJ Mix Series 2000, 3000
Timeline
SR Sales Representative
SafeStreets USA LLC
10.2021 - Current
Order Fulfillment Associate
Masters Electronics
03.2021 - 10.2021
Overnight Stocker and Receiver
Walmart
01.2021 - 03.2021
SR Financial Advisor / Business
Waste Management
01.2019 - 01.2021
Live Audio Engineer
Sunbar, Darkstar Theatre, Shady Park
10.2018 - 01.2024
Sr Collections Specialist, Customer Service Representative, Loss Prevention
Target Financial & Retail Services
11.2012 - 01.2019
IT Technician
NCC Business Services
01.2007 - 11.2012
No Degree - Business & Accounting
Glendale Community College
High School Diploma -
Moon Valley High School