GREGORY WALSH
New York,NY
Summary
- Over 20 years of IT Infrastructure Experience. Strong leader known for driving efficiency and cost savings through continuous process improvements. Polished individual with drive to proactively initiate positive change.
- Managing local and remote Data Center Sites
- Recognized several times for exceptional customer satisfaction. Achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.
Overview
17
17
years of professional experience
Work History
Reliability Lab Manager
Variscale
04.2023 - Current
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Interviewed, hired and trained lab technicians to perform scale lab tests and failure analysis.
- Kept laboratory in compliance with applicable guidelines and laws and certifications.
- Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
- Trained staff, scheduled work hours and assigned projects for ten person team.
- Managed operational documents and produced reports detailing activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
SERVICE DELIVERY MANAGER
SYMTECH
09.2018 - 04.2023
- Developed Standard Change Practices to reduced response time while increased productivity
- Overhauled cabling practices based on troubleshooting issues from prior deployments
- Implemented strategies to reduce errors and increase team knowledge and awareness.
- Planned and implemented 30+ deployment projects with a 90% on time delivery and 80% under budget with an average project budget of $750K
- Supervise tier 3 Data Center consisting of 5,000 square feet containing 1,200+ servers and a petabyte of storage
SITE LEAD
ATOS
02.2016 - 09.2018
- Created and provide documentation such as RCAs, SOPs and inventory.
- Achieved higher case closures as compared to peers without compromising quality
- Managed a staff of eight resources, both internal and external, establishing processes to make contracted resources productive within two weeks.
- Resolved issues among team members to keep employees on task.
SENOR DATA CENTER INFRASTRUCTURE ENGINEER
XEROX
05.2011 - 02.2016
- Installed over 3,000 IBM servers and network switches for client demand
- Performed on-site hardware repairs and ran copper cable and fiber.
TURNKEY FIELD ENGINEER
ALLSCRIPTS
09.2006 - 05.2011
- Operation Support tasks including resolving Mainframe and Mid-range job creations, scheduling and problem resolutions.
- Computer Operations also heavily involved direct customer interactions while using company protocols and escalations.
Education
ASSOCIATE OF ARTS (A.A.) -
SCHOOL OF VISUAL ARTS
05.1991
Skills
- Hardware: Dell/EMC, IBM Cisco, HP NetApp
- Software: UCSM, VMWare, Linux, Windows, ZOS, i5OS, Excel, SharePoint
- Utility Software: Service Now, AMP, Salesforce, Avocent, DSview, iOS, Android
- Operations Support
Hobbies and Interests
- Gaming! Since the original Atari.
- Favorite meal: Blue crab stuffed lobster at Emeril's
- Favorite Movie: Spider-Man Into the Spider-verse.
Timeline
Reliability Lab Manager
Variscale
04.2023 - Current
SERVICE DELIVERY MANAGER
SYMTECH
09.2018 - 04.2023
SITE LEAD
ATOS
02.2016 - 09.2018
SENOR DATA CENTER INFRASTRUCTURE ENGINEER
XEROX
05.2011 - 02.2016
TURNKEY FIELD ENGINEER
ALLSCRIPTS
09.2006 - 05.2011
ASSOCIATE OF ARTS (A.A.) -
SCHOOL OF VISUAL ARTS
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