Summary
Overview
Work History
Education
Skills
Timeline
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Gregory Wardlow

West Des Moines,IA

Summary

Sales professional with strong track record in driving revenue growth and building lasting client relationships. Skilled in lead generation, CRM management, and persuasive communication. Known for team collaboration and adaptability, ensuring alignment with shifting business needs. Reliable, results-focused, and ready to make immediate impact.

Overview

9
9
years of professional experience

Work History

Store Clerk

Goodwill Industries
04.2024 - 07.2025
  • Receiving donations, helping 100-150 people a day
  • Face to Face contact with Clients, assisting where needed
  • First point of contact with clients as they come into our location
  • Helping to relieve clients concerns
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.

Sales Development Representative

Innovation Refunds
04.2023 - 09.2023
  • Generated and qualified prospective leads to build up the sales department pipeline, resulting in booking 40-60 monthly sales meetings with potential clients for the account executive team.
  • Made 300 outbound calls to warm leads daily, demonstrating a high level of commitment and dedication to achieving sales targets and supporting the account executive team.
  • Consistently exceeded and met daily, weekly, and monthly metrics, becoming one of the top performers on the SDR team and contributing to the overall success of the sales function.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Expanded client base by conducting market research to identify new prospects and potential business opportunities.

Senior Business Development Representative

Direct Defense
05.2022 - 12.2022
  • Company Overview: Remote
  • Generated sales-qualified opportunities for the Account Executive by finding new clients and qualifying leads through cold calling and emails.
  • Consistently made 1100 weekly touches across 10 states (IA, MN, Mich, ILL, IND, MO, WI, Ark, OK, TX, and LA) to maximize outreach and increase the sales pipeline.
  • Demonstrated a high level of persistence and dedication in identifying potential clients and qualifying leads through proactive outreach activities.
  • Remote
  • Secured new business opportunities by researching, identifying, and targeting potential clients in various industries.
  • Increased client base by developing and implementing strategic business development initiatives.
  • Delivered tailored solutions based on individual customer requirements that ultimately led to a high retention rate among existing clients.
  • Achieved revenue targets consistently by establishing a strong pipeline of high-quality leads through effective prospecting techniques.
  • Streamlined internal processes for managing customer data using CRM systems resulting in improved tracking of leads throughout different stages of the sales funnel.

Member Service Representative

Iowa Total Care
06.2021 - 05.2022
  • Improved client retention rates by 37% by relieving their pain points through personalized performance adjustments, resulting in increased customer satisfaction.
  • Reduced unnecessary inbound calls by 25% by collaborating with an internal management team to develop and implement a streamlined approach, enhancing overall operational efficiency.
  • Acted as a trusted advisor within the sales team, earning a reputation for delivering exceptional service and increasing customer satisfaction by 40%.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Tech Fellow

Flockjay
07.2021 - 09.2021
  • Company Overview: Remote (Tech Bootcamp)
  • Achieved selection in the top 8% of all applicants for a highly competitive 1:1 coaching program in tech sales training, demonstrating a strong potential for success in this field.
  • Accumulated over 300 hours of experience in lead qualification, outbound prospecting, customer research, and industry mapping, developing a comprehensive understanding of the sales process.
  • Mastered various techniques in multi-channel outreach, leaving effective voicemails, crafting persuasive email cadences, objection handling, time management, discovery calls, and BANT, which helped me to become a skilled and successful sales professional.
  • Remote (Tech Bootcamp)

Benefit Counselor

Marsh & McLennan
07.2017 - 10.2020
  • Established daily cadence of prospecting and conversations to qualify leads, which improved efficiency levels for customer experience programs by 14%
  • Facilitated employee training meetings for all new hires by being the first point of reference during their onboarding on sales strategies, improving the production rate for the company by 18%, and increasing employee retention by 34%
  • Collaborated with management to incorporate KPI growth strategies, increasing the prospect pool by 38%
  • Improved employee benefits understanding by conducting informative seminars and one-on-one counseling sessions.
  • Developed customized benefits presentations tailored to the unique needs of various employee groups.

Imaging Specialist

Transcentra
12.2016 - 05.2017
  • Executed cold calling targets prospects to demonstrate system features and educate customers on products and services, resulting in a 20% increase in projected sales objectives.
  • Produced an average first-call resolution rate of 65%+, which maximized an increase in achieving goals quota set on a monthly and quarterly basis.
  • Collaborated with cross-departmental team leaders to implement process improvement methodologies during program development initiatives resulting in a 43% improvement in efficiency.
  • Collaborated with team members to produce high-quality images, meeting project deadlines.
  • Performed quality control assessments on processed images, identifying areas for improvement or correction as needed.
  • Prioritized workload effectively in order to meet deadlines while maintaining attention to detail.

Education

AA - Paralegal Studies

Keiser University
Fort Lauderdale, FL
08-2012

Skills

  • Google & Microsoft Suites
  • Slack
  • Salesforce
  • SalesLoft
  • Zoom
  • LinkedIn Sales Navigator
  • Airtable
  • Notion
  • Loom
  • Lavender
  • ZoomInfo
  • HubSpot
  • Cold Calling
  • Sales Prospecting
  • Data-Driven Lead Qualification
  • Adaptive Problem-Solving
  • B2B
  • Inside Sales
  • Solution Selling
  • Customer Service
  • Inbound and Outbound calling
  • Patience and empathy
  • Customer service
  • Reliability and punctuality

Timeline

Store Clerk

Goodwill Industries
04.2024 - 07.2025

Sales Development Representative

Innovation Refunds
04.2023 - 09.2023

Senior Business Development Representative

Direct Defense
05.2022 - 12.2022

Tech Fellow

Flockjay
07.2021 - 09.2021

Member Service Representative

Iowa Total Care
06.2021 - 05.2022

Benefit Counselor

Marsh & McLennan
07.2017 - 10.2020

Imaging Specialist

Transcentra
12.2016 - 05.2017

AA - Paralegal Studies

Keiser University
Gregory Wardlow