Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gregory Watkins

Southfield,MI

Summary

Dynamic sales professional with expertise in customer service and inventory management. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

11
11
years of professional experience

Work History

Sales Associate

Gordon Food Service
Southfield, MI
10.2024 - Current
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Front Desk Agent

A Victory Suites and Hotel
Southfield, MI
05.2014 - 08.2024
  • Verified accuracy of room rates and other charges during check-in process.
  • Inputted guest information into computer system accurately and securely.
  • Resolved customer complaints promptly and courteously.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Answered phones, responded to inquiries, and took messages.
  • Ensured that all safety regulations were followed according to company standards.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.

Education

Associate of Science - Hospitality Management

Hocking College
Nelsonville, OH
04-1998

Skills

  • Point of sale systems
  • Inventory management
  • Sales reporting
  • Customer service
  • Product knowledge
  • Visual merchandising
  • Cash handling
  • Communication skills
  • Time management

References

References available upon request.

Timeline

Sales Associate

Gordon Food Service
10.2024 - Current

Front Desk Agent

A Victory Suites and Hotel
05.2014 - 08.2024

Associate of Science - Hospitality Management

Hocking College

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