Summary
Work History
Education
Skills
Timeline
Generic

Gregory Welch

Sterling Heights

Summary

Dynamic retail professional with extensive experience at Kohl's Department Store, excelling in customer service and problem-solving. Proven track record in enhancing customer relations and optimizing inventory management strategies. Adept at multitasking and fostering teamwork, contributing to a positive shopping experience and achieving store goals through effective collaboration.

Work History

Store Manager

Kohls Department Store
  • Assisted in daily store operations to enhance customer service delivery.
  • Supported team members in maintaining cleanliness and organization of sales floor.
  • Engaged with customers to understand needs and provide tailored recommendations.
  • Learned inventory management systems for tracking stock levels and product availability.
  • Contributed to achieving store goals through effective teamwork and collaboration.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Assistant Store Manager

Kohls Department Store
2011 - 2015
  • Assisted in managing daily store operations, ensuring adherence to company standards.
  • Trained and mentored new team members on customer service protocols and store policies.
  • Analyzed sales data to identify trends and adjust inventory management strategies effectively.
  • Collaborated with staff to enhance customer experience through effective merchandising techniques.

Education

Business Administration And Management

Western Michigan University
Kalamazoo, MI
04.2007

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Timeline

Store Manager

Kohls Department Store

Assistant Store Manager

Kohls Department Store
2011 - 2015

Business Administration And Management

Western Michigan University