Gregory West
Sacramento,CA
Summary
Personable and reliable, with keen ability to quickly learn and adapt to new environments. Possesses foundational knowledge in heavy machinery and mechanical systems, with skills in troubleshooting and basic repairs. Focused on delivering efficient and effective service to enhance customer satisfaction and equipment performance.
Overview
17
17
years of professional experience
Work History
Mobile Service Technician (Planned Maintenance)
Holt Of California
06.2024 - Current
- Diagnosed issues to ensure proper function for clients.
- Repaired equipment effectively, maintaining high customer satisfaction.
- Improved service efficiency by utilizing advanced diagnostic tools.
- Conducted on-site repairs for minimizing downtime of mobile devices.
- Managed inventory of spare parts for reducing service delays.
- Troubleshot complex connectivity problems to ensure optimal device performance.
- Enhanced client experience, providing swift and reliable technical support.
- Conducted routine maintenance checks to prolong machine lifespan.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained detailed records of all completed work orders, providing transparency and ongoing communication between technicians, supervisors, and clients about job progressions or completions.
Equipment Inspector
H&E Equipment Services
01.2024 - 05.2024
- Inspect and document equipment
- Prepare equipment to be sent out to customers
- Complete daily task logs
- Repair and maintenance equipment as needed
- Practice OSHA safety when operating equipment
Mobile Fleet Operations Manager
Exact Alloys
08.2023 - Current
- Maintained equipment logs to ensure all repair work is accurately recorded
- Provided excellent customer service by being friendly, courteous, and helpful with customers and coworkers
- Maintained the operation of a forklift, removed and replaced palletized inventory items, and stored and retrieved material
- Created a complete parts inventory of the warehouse to ensure parts are always available
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
Heavy Equipment Operator
FCC Environmental Services
07.2023 - 08.2023
- Maintained a positive work environment by enforcing company policies on dress code, grooming standards, and conduct
- Established personal connections with customers, exceeding customer service expectations
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
- Directed daily work routines, ensuring the accurate and timely delivery of high-quality customer service
- Operated a truck for a local company, gaining high-level skills in management, logistics, and customer service
- Maintained machines to ensure proper operation and quality
Heavy Equipment Operator
Schnitzer Steel Industries
09.2020 - 07.2023
- Maintained equipment logs to ensure all repair work is accurately recorded
- Provided excellent customer service by being friendly, courteous, and helpful with customers and coworkers
- Maintained the operation of a forklift, removed and replaced palletized inventory items, and stored and retrieved material
- Installed and removed service components from equipment in the warehouse and on pallets
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept a clean and well-maintained forklift
- Gave feedback to management on ways to provide better training, promote more efficient staff, and increase sales
- Maintained a clean, organized bar area, and ensured all equipment was maintained
- Maintained detailed knowledge of company policies and procedures, resulting in an increase in accuracy and efficiency of company operations
- Maintained a clean and safe work environment by following safety policies and procedures
Operations Manager
Allstate38, INC.
02.2008 - 03.2020
- Maintained an average of $40,000 in client sales each month
- Built rapport with clients by providing quality customer service and problem solving
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Established personal connections with customers, exceeding customer service expectations
- Streamlined inventory management to eliminate the need for stock replenishment
- Trained store personnel on how to interact with customers, not just sell items
Education
High School -
Lincoln High School
Lincoln, IL05.2010
Skills
- Excavator
- Time management
- Hand tools
- OSHA
- Customer service
- Power tools
- Commercial driving
- Heavy lifting
- Warehouse experience
- Physical examinations
- English
- Forklift
- Communication skills
- Guest services
- Basic math
- Environmental Services
- Freight Experience
- Heavy Equipment Operation
- Backhoe Operation
- Equipment Repair
- Facilities Maintenance
- Tractor-Trailer
- Mechanic Experience
- Mobile service
- Technical support
- Field service
- Customer interaction
- Service documentation
- Equipment maintenance
- Parts inventory
- Tool management
Timeline
Mobile Service Technician (Planned Maintenance)
Holt Of California
06.2024 - Current
Equipment Inspector
H&E Equipment Services
01.2024 - 05.2024
Mobile Fleet Operations Manager
Exact Alloys
08.2023 - Current
Heavy Equipment Operator
FCC Environmental Services
07.2023 - 08.2023
Heavy Equipment Operator
Schnitzer Steel Industries
09.2020 - 07.2023
Operations Manager
Allstate38, INC.
02.2008 - 03.2020
High School -
Lincoln High School
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