GREGORY WESTON
Marietta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Home Depot Store #0106
Kennesaw, GA
09.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
Assistant Store Manager of Operations
Walmart
Marietta, GA
12.2007 - 02.2014
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Implemented theft prevention policies to minimize potential stock loss.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
Store Manager
The Fresh Market
Marietta, GA
04.2003 - 05.2007
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Assistant Store Manager of Operations
Best Buy Inc
Columbia, SC
11.1995 - 07.2003
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Implemented theft prevention policies to minimize potential stock loss.
Education
Associate of Arts - Business Marketing
Midlands Technical College
Columbia, SC06.1982
Associate of Arts - Business Administration And Management
Midlands Technical College
Columbia, SC05.1980
Skills
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Responding to Difficult Customers
- Upselling Products and Services
- Efficient and Detail-Oriented
- Call Documentation
- Upbeat and Positive Personality
- Data Entry and Maintenance
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Home Depot Store #0106
09.2016 - Current
Assistant Store Manager of Operations
Walmart
12.2007 - 02.2014
Store Manager
The Fresh Market
04.2003 - 05.2007
Assistant Store Manager of Operations
Best Buy Inc
11.1995 - 07.2003
Associate of Arts - Business Marketing
Midlands Technical College
Associate of Arts - Business Administration And Management
Midlands Technical College
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