Summary
Overview
Work History
Education
Skills
Timeline
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Gregory Whaley Jr

NewCastle

Summary

Dynamic Officer with extensive experience at Bank of America, excelling in processing complex legal documents under tight deadlines. Recognized for strong organizational skills and the ability to thrive in high-pressure environments. Proven track record in training peers and maintaining robust relationships with internal and external partners. Adaptable and decisive in ambiguous situations.

Overview

20
20
years of professional experience

Work History

Officer Research & Adjustments Rep III

Bank of America
09.2005 - Current
  • Processing of legal documents (garnishments/levies) in a fast paced production environment to meet strict deadlines. This includes Federal,State, Local and out of State Garnishments, and other agencies.
  • Phone communications with banking centers, client managers, internal/external attorneys and customers.
  • Duties include data entry,reviewing documents,creating and maintaining cases files on internal tracking systems,searching customer bank accounts responding to internal and external partners, placing holds and remarks on accounts.(using BOSS/MODEL,Interact and LTS(Legal Tracking System))
  • Provide support to and train other researchers within the department.

Education

High School Diploma -

Glasgow High School
Newark, DE
06-1997

Skills

  • Strong organizational skills
  • Team player and able to build strong working relations with business partners
  • Ability to work effectively in a high stress, and high volume environment
  • Ability to work and make decisions in an environment that contains ambiguity and interpretation
  • Adapts quickly to new demands and challenges
  • Excellent time management skills

Timeline

Officer Research & Adjustments Rep III

Bank of America
09.2005 - Current

High School Diploma -

Glasgow High School

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Gregory Whaley Jr