Gregory Wilhoite
Stoughton,WI
Summary
Accomplished driver with a proven track record of enhancing delivery efficiency and customer satisfaction at Advanced Concrete. Skilled in GPS navigation and route planning, coupled with exceptional customer service abilities, led to a significant improvement in on-time delivery rates. Demonstrates a strong commitment to safety and vehicle maintenance, ensuring optimal performance and reliability.
Overview
39
39
years of professional experience
Work History
Driver, Warehouse Orders
Advanced Concrete
Waunakee, WI
06.2023 - Current
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
Driver/Operator
Wingra Stone
2975 Kapec Road Madison, WI 53719
04.2014 - 06.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Improved route efficiency, leading to reduction in average delivery times.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Improved fuel efficiency by implementing strategic driving routes and practices.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Reduced delivery times with careful planning and route optimization.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Participated in quality assurance meetings, offering insights that led to improvements in product consistency.
- Assisted in development of predictive maintenance schedule, reducing unexpected machinery failures.
- Facilitated smoother onboarding process for new machinery through creation of detailed operating manuals.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
- Implemented new safety protocols, significantly reducing workplace accidents and promoting safer working environment.
- Contributed to energy conservation efforts by optimizing machine operation schedules.
- Maintained organized work area by cleaning and removing hazards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Reviewed production schedules and streamlined processes.
Warehouse Clerk
Winfield Solutions
Mount Horeb, WI
01.2003 - 04.2006
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Improved efficiency with quick and accurate loading of boxes.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Checked packages and merchandise for damage and notified vendors.
- Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
- Ensured regulatory compliance by properly handling hazardous materials according to established guidelines and policies.
- Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment.
- Expedited urgent orders with prioritized packing and shipping procedures, ensuring timely delivery to customers in need.
- Coordinated with other departments to resolve issues related to inventory discrepancies or misshipments effectively.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Conducted research to address shipping errors and packaging mistakes.
- Processed required paperwork to expedite handling of shipped and received goods.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Owner/Operator Truck Driver
Wilhoite and Associates
United States
02.1986 - 09.2002
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Maintained current Class [Type] CDL with Hazardous Materials and Doubles and Triples endorsements.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Enhanced fleet performance metrics by consistently meeting deadlines for pick-ups/deliveries without compromising safety standards.
- Increased revenue by strategically expanding client base and negotiating favorable contract terms.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Improved overall organizational productivity by implementing efficient time management techniques for both driving hours and non-driving tasks.
- Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
- Adopted advanced technological tools to optimize navigation, record keeping and vehicle maintenance tracking which contributed to overall efficiency.
- Coordinated seamless handoffs between other drivers or distribution centers to ensure continuity of service for customers.
- Achieved cost savings for business operations through effective fuel management strategies and preventative maintenance programs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected load security and checked for damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed routine maintenance on truck to keep in working order.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
Education
Bachelor of Science - Computer Networking And Telecommunications
University of Phoenix
Tempe, AZ02.2014
GED -
Ennis High School
Ennis, TX04.1986
Skills
- Loading and unloading
- Order Picking
- Heavy Lifting
- Warehouse Safety
- Truck loading
- Shipping and receiving
- Customer Service
- Pallet Jack Handling
- Vehicle Maintenance
- Valid Driver's License
- Safe Driving Record
- Vehicle Cleaning and Maintenance
- GPS and route planning
- Attention to Detail
- Vehicle inspections
- Map reading and navigation skills
- Problem-Solving
- Safe Driving
- Time management skills
- Time Management
- Punctual and Reliable
- Shipping and packaging
- Dispatch Communication
- Logistics knowledge
- Client Relationship Management
- Clean Driving Record
- GPS Navigation
- Freight expertise
- Current CDL license
- Lifts up to [Number] pounds
- Defensive Driving
- Communication and Interpersonal Skills
- Warehouse Operations
- Multitasking
- Efficiency and Time Management
- Ability to Lift 50 Pounds
- Order Processing
- Load Safety
- Dispatch Collaboration
- Strong Working Relationships
- Customer Relationships
- Vehicle Safety and Maintenance
- Manual Transmission
- Documentation
- Commercial Driving Experience
- Traffic Laws and Regulations
- Dependability and Honesty
- Delivery and Shipment Records
Timeline
Driver, Warehouse Orders
Advanced Concrete
06.2023 - Current
Driver/Operator
Wingra Stone
04.2014 - 06.2023
Warehouse Clerk
Winfield Solutions
01.2003 - 04.2006
Owner/Operator Truck Driver
Wilhoite and Associates
02.1986 - 09.2002
Bachelor of Science - Computer Networking And Telecommunications
University of Phoenix
GED -
Ennis High School