Skilled project manager and team leader with organized and decisive approach. Diverse experience creating journey maps, setting performance objectives and OKRs, conducting interviews and delivering 7-figure projects that create lasting organizational change. Experience managing global teams of 5-20 people and working with C-Suite executives. Over 10 years of progressive experience in Retail Transformation.
Hi, I’m
Gregory Williams
Atlanta,GA
Summary
Overview
8
years of professional experience
1
Certification
Work History
MicrosoftAtlanta, GA
Retail Solutions Architect
07.2022 - Current
Job overview
- Championed creating and implementing 3 complex solutions for 20 clients in Big Box Retail, Restaurant, and Groceries industry To improve Frontline Worker Experience.
- Collaborated with executives and project team on strategic initiative for over 100K associates by conducting proof-of-concept demonstrations for collaboration and communication app.
- Industry expertise to 6 sales executives members during proposal discussions and presentations to customers; achieved 20% success rate for deals closed.
- Stood up governance structure that focuses on maximizing and accelerating ROI for Azure Digital transformation.
- Developed Journey Mapping to validate and clarify where and how product capabilities can create impact across Retail Associate experience.
MicrosoftAtlanta, GA
Sales and Customer Support Manager
08.2021 - 07.2022
Job overview
- Maintained CRM to increase sales by 25%, improve sales forecasting, and enhance account.
- Generated new business opportunities through prospecting, resulting in over $300,000 in revenue.
- Implemented sales strategies and business development plan, increasing efficiency by 20%.
- Drove new sales opportunities from inception to closure with deals in $80k- $450k range.
- Launched 4 new accounts that gained increase of $100,000 for Device Sales.
Burlington Stores, IncAtlanta, GA
Senior Operations Project Manager
08.2020 - 08.2021
Job overview
- Managed 54 buildings supporting operations, human capital, and freight logistics.
- Improved productivity and profit margins by 25% by increasing efficiency and improving training.
- Conducted workload assessments and devised new operational processes that led to 40% increase in productivity.
- Managed process re-engineering project to improve retail stock associate’s productivity and repetition of steps, resulting in reduction in labor hours by 14%, cost saving of $250k.
- Created faster re-ticketing process for internal inventories that resulted in $200,000 in annual savings for region.
Burlington Stores, IncAtlanta, GA
Operations Project Manager
05.2015 - 08.2020
Job overview
- Improved 7 KPI resulting in $450k increase in revenue.
- Recruited and trained over 20 Managers, including future store leaders.
- Navigated from start to finish 1+ Million Dollar renovation project.
- Captured 4% increase in YOY sales against projected 2% planned decrease due to ongoing construction.
- Built customized 6 -12 month business plans and training tools that address benchmarks, KPIs, and resources required to achieve sales goals.
Education
Mercer UniversityAtlanta, GA
MBA
05.2024
University Overview
Florida State UniversityTallahassee, FL
Bachelor of Science from Fashion Merchandising
05.2013
University Overview
Skills
- Capacity and Scalability Planning
- Project Requirements Analysis
- Developing Modules
- Creative Solutions
- Solutions Deployment
- User Experience
- Proof Of Concept Demonstration
- Product Evangelism
- Training Curriculum Design
- Cultural Awareness
Certification
Certificate in Lean Six Sigma Green Belt - UGA Executive Education
Project Management Certificate - The University of Georgia
Microsoft 365 Certified: Fundamentals - Microsoft
Timeline
Retail Solutions Architect
Microsoft
07.2022 - Current
Sales and Customer Support Manager
Microsoft
08.2021 - 07.2022
Senior Operations Project Manager
Burlington Stores, Inc
08.2020 - 08.2021
Operations Project Manager
Burlington Stores, Inc
05.2015 - 08.2020
Mercer University
MBA
Florida State University
Bachelor of Science from Fashion Merchandising
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