GREGORY WILSON
Douglasville,GA
Summary
A business management college student with manager work experience in customer service. Team builder who is acutely attentive to employee and guest needs. Punctual problem solver and avid multitasker. Track record of being an essential part of management team in providing effective solutions that produce impact and long term success
Overview
11
11
years of professional experience
Work History
Customer Service Representative
USAA
06.2026 - Current
- Facilitated effective customer service and client communication to enhance customer satisfaction.
- Resolved customer questions and objections thoughtfully to build trust and rapport.
- Demonstrated professional phone etiquette consistently to ensure positive customer interactions.
- Explained life insurance products and services clearly.
- Conducted outbound calls for USAA Life Insurance.
- Assisted in sales retention efforts by engaging with customers regularly. and relationship building.
- Executed data entry tasks accurately to maintain up-to-date records. and accurate documentation.
- Customer-focused professional with experience in outbound calling, customer engagement, and insurance-related communication. Skilled in building rapport, explaining services, answering questions, handling objections, and maintaining professional interactions. Strong communication, problem-solving, and active listening skills in fast-paced call center environments.
Sales Representative
Blue World Pools
Atlanta, Ga.
05.2024 - 04.2026
- Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner
- Recommend and upsell products/services based on customer needs
- Process orders, returns, and exchanges accurately
- Meet or exceed daily/weekly/monthly sales and customer satisfaction goals
- Maintain detailed and accurate records of customer interactions using CRM tools
- Collaborate with sales and support teams to resolve issues and improve processes
- Stay up to date on product knowledge, promotions, and company policies
- Maintained a high level of professionalism and empathy while assisting customers with product information, order status updates, and returns
- Managed a high volume of incoming calls and emails daily, consistently meeting or exceeding performance metrics for response time and call handling
- Identified opportunities for process improvement within the customer service department to enhance efficiency and effectiveness
- Assisted in training new team members on company policies, procedures, products/services knowledge to ensure consistent service delivery standards were met
- Collaborated with management on special projects such as implementing new communication channels or improving self-service options for customers
- Consistently exceeded sales targets by XX% each quarter, resulting in recognition as top-performing sales representative
Customer Service Representative
Amazon
Atlanta, GA
01.2018 - 04.2024
- Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner
- Recommend and upsell products/services based on customer needs
- Process orders, returns, and exchanges accurately
- Meet or exceed daily/weekly/monthly sales and customer satisfaction goals
- Maintain detailed and accurate records of customer interactions using CRM tools
- Collaborate with sales and support teams to resolve issues and improve processes
- Stay up-to-date on product knowledge, promotions, and company policies
Crew Member
Mcdonalds
Atlanta, GA
06.2015 - 12.2017
- Assisted fellow crew members to achieve company goals
- Served as cashier
- Worked as food prep attendant
- Kept food preparation area, equipment, and utensils clean and sanitary
- Maintained safety & security of the store
- Adhere to company safety standards
- Performed customer service-related duties
Education
Business Management
Atlanta Technical College
01-2027
HS Diploma -
Douglas County High School
01-2017
Skills
- PROJECT MANAGEMENT
- CRITICAL THINKING
- TEAMWORK
- CUSTOMER SERVICE
- TIME MANAGEMENT
- LEADERSHIP
- MANAGEMENT
Timeline
Customer Service Representative
USAA
06.2026 - Current
Sales Representative
Blue World Pools
05.2024 - 04.2026
Customer Service Representative
Amazon
01.2018 - 04.2024
Crew Member
Mcdonalds
06.2015 - 12.2017
Business Management
Atlanta Technical College
HS Diploma -
Douglas County High School