Gregory W. Isaac Jr
Las Vegas
Summary
Experienced director with a strong background in private security and public safety. Customer service-oriented manager seeking a challenging position to leverage extensive professional and administrative security experience. Committed to contributing expertise to a company that values excellence and fosters professional development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Account Manager Event Services
Universal Horror Unleashed-Allied Universal
08.2025 - Current
- Manage a team of 30-35 security officers including shift supervisors.
- Builds and maintains strong, long-term relationships with clients through regular communication and check-ins.
- Understands the client's short- and long-term goals, budgets, and needs to align them with company offerings.
- Serves as a liaison between the client and internal departments, relaying client feedback, concerns, and needs to ensure they are addressed.
- Help resolve client issues, complaints, and concerns by coordinating with internal teams and the branch office to implement solutions.
- Maintains accurate and comprehensive records of client communications, contracts, and account activity, to include payroll, scheduling, licensing and training.
Security Account Manager
HCA Hospital Allied Universal
08.2024 - 07.2025
- Manage a team of 25 security officers, 2-sites 1000 billable hours including shift supervisors.
- Conduct hiring of security staff; complete scheduling, payroll, training, coaching, development and support.
- Build, improve and maintain effective relationships with both client and employees.
- Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.
- Ensure all required reporting and contract compliance requirements are met.
- Provide guidance and ensure adherence to industry standards to include de-escalating training for hospital and security staff.
Assistant Director of Security
Hotel/Resorts Allied Universal
08.2022 - 08.2024
- Manage 72 security professionals at 6 resort locations, totaling 3000 billable hours.
- Maintain the performance of patrol duties of officers and tour scan activity.
- Oversee and evaluates new employees for site placement; coordinate site safety training; coordinate all on-job training of new officers with shift supervisors; negotiates securities Standard Operating Procedures with management.
- Prepare and implement operating budgets; fulfill staffing needs within budgetary constraints; maintain full accountability for managing all aspects of day-to-day safety and security activities in accordance with organizational goals and objectives.
- Review and approve all incident reports, weekly payroll, and internal/external investigations.
- Conduct corporate Investigations, Crisis Management response and actively communicates company updates, policy changes, hotel occupancy, special events, and messages from senior management to all team members in the department.
- Manage all sub-units within the Security Department such as fire control and safety, command center dispatch and loading docks entries.
Site Supervisor
Warehouse/Distribution Allied Universal
07.2021 - 08.2022
- Supervise and coordinate the delivery of quality services for all shifts at an assigned customer.
- Act as a liaison between Account Manager/Field Operations Manager, and professional security officers.
- Supervise staff on assigned shifts, providing coaching, recognition, and discipline within approved empowerment range.
- Administers site safety programs outlining site-specific hazards for security officers for warehouse safety.
- Utilize scheduling and billing software, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management.
- Enforces policies as outlined in the handbook and executive memos.
Behavior Specialist
Baltimore City Public Schools
12.2019 - 01.2022
- Implements behavior support plans for at risk youth within the public school system.
- Coordinate with teachers and parents to implement behavioral intervention plans.
- Communicates with parents and case managers regarding students' progress.
- Analyzes behavioral interventions to determine the effectiveness of an intervention.
- Assist students in identifying inappropriate behaviors, developing alternative non-violent coping mechanisms that encourage positive behavior.
Director of Operations
Critical Security Management
12.2012 - 02.2020
- Manages staff of 250 employees across multiple locations DC, Maryland and Virginia, which included retail, commercial, state and local government and special events.
- Develops and implements strategies for generating new business through lead generation, capture management and CRM initiatives.
- Manages operations by directing and coordinating activities consistent with established goals, objectives and policies.
- Implements management methods to generate higher return on investment and workflow optimization.
- Manage budgets with corporate P&L responsibilities.
- Negotiates and manages contracts and agreements to include service contracts, sales agreements, lease agreements, and others.
Director of Operations
IWG Protection Agency Inc.
11.2003 - 11.2011
- Maintain proficiency on all contractual responsibilities for the State of Maryland, District of Columbia, West Virginia, Virginia and New Jersey including staffing requirements, key client personnel and training/credentialing requirements.
- Develop Standard Operating Procedure (SOP), negotiate and prepare Service Level Agreements (SLA), prepare and coordinate procurement awards, prepare bids and supporting documents for submission from eMaryland Marketplace.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Education
High School Diploma -
Harbor City High School
Baltimore, MD06.1991
Skills
- Domo Applications
- Business Development, Operations
- Procurement/Contract Negotiations
- Report analysis
- Investigative procedures
- Operational effectiveness
- Staffing and scheduling
- Interviews and interrogations
- Win Team
- Workforce Planning
- Microsoft 360
- ABI Scheduling Software
Certification
- State of Maryland Guard License
- State of Maryland Handgun License
- State of Maryland Investigation License
- State of Nevada Guard License
- State of Florida Guard License
- CHSS-Certified Healthcare Security Supervisor
- CHSM-Certified Healthcare Security Manager
- CHSP-Certified Healthcare Security Professional
- CPI Certified
Timeline
Client Account Manager Event Services
Universal Horror Unleashed-Allied Universal
08.2025 - Current
Security Account Manager
HCA Hospital Allied Universal
08.2024 - 07.2025
Assistant Director of Security
Hotel/Resorts Allied Universal
08.2022 - 08.2024
Site Supervisor
Warehouse/Distribution Allied Universal
07.2021 - 08.2022
Behavior Specialist
Baltimore City Public Schools
12.2019 - 01.2022
Director of Operations
Critical Security Management
12.2012 - 02.2020
Director of Operations
IWG Protection Agency Inc.
11.2003 - 11.2011
High School Diploma -
Harbor City High School
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer.
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