Summary
Overview
Work History
Education
Skills
Timeline
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Gregory Wood

Apopka,FL

Summary

Dynamic sales professional with a proven track record at Ourisman Ford, excelling in customer engagement and relationship building. Recognized for exceptional service that boosted customer satisfaction and loyalty. Skilled in problem-solving and time management, consistently exceeding sales goals while fostering a positive team environment. Energetic self-starter dedicated to enhancing client experiences.

Overview

28
28
years of professional experience

Work History

Sales Associate

Ourisman Ford
05.2011 - 05.2025
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
  • Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
  • Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
  • Handled multiple customer queries simultaneously, prioritizing tasks for optimal efficiency.
  • Increased customer loyalty with exceptional service and follow-up on inquiries and complaints.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Food Server/Owners Assistant

Outback Steakhouse
11.1997 - 02.2021
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Facilitated team-oriented environment, contributing to positive working atmosphere.
  • Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
  • Improved customer satisfaction with quick and accurate order taking.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Sales Consultant

Saturn of Fairfax
01.2003 - 04.2010
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Maximized customer retention by resolving issues quickly.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Education

No Degree - General Studies

Northern Virginia Community College
Springfield, VA

High School Diploma -

Rober E Lee High School
Springfield, VA
06-1992

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Listening skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Verbal/written communication
  • Professional demeanor
  • Strategic planning
  • Product demonstrations
  • Customer engagement
  • Exceeds sales goals
  • Energetic self-starter

Timeline

Sales Associate

Ourisman Ford
05.2011 - 05.2025

Sales Consultant

Saturn of Fairfax
01.2003 - 04.2010

Food Server/Owners Assistant

Outback Steakhouse
11.1997 - 02.2021

No Degree - General Studies

Northern Virginia Community College

High School Diploma -

Rober E Lee High School

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