Summary
Overview
Work History
Education
Skills
Career Milestones
Careerpath
Additional Qualifications
Certification
Timeline
Generic

Gregory Wyatt

Wilkesboro,NC

Summary

Knowledgeable, analytical, and detail oriented professional offering a diverse career history within retail and fixed operations identifying, designing, and deploying effective operational solutions focused on enhancing annual profits, stimulating increased productivity and strengthening stakeholder confidence. Rich experience improving customer service by developing and continuously updating standard operating procedures and policies eliminating barriers between front line employees and customers. A strong focus on opportunities continuously building employee skills and efficiency. An accomplished leader with propensity for driving organizational change, developing strategic vision, analyzing current processes to identify opportunities for improvement and leveraging staff to support corporate initiatives. Demonstrated professional strengths include: Employee Training & Education, P & L Management, Sigma Process Improvement Development, Trend Analysis, Project Management, Six Sigma Process Improvement Implementation, Problem Solving.

Overview

19
19
years of professional experience
1
1
Certification

Work History

SC Senior Service Coordinator

PepsiCo Service Advantage
02.2020 - 05.2024
  • Streamlined internal workflows through the use of automated tools, resulting in reduced manual intervention and increased efficiency levels within the department.
  • Reduced response times for urgent requests by establishing an effective escalation protocol.
  • Increased customer satisfaction by promptly addressing concerns, resolving issues, and providing tailored solutions.
  • Facilitated knowledge-sharing sessions among team members to encourage continuous learning and skill development.
  • Mentored junior coordinators, fostering their professional growth and enhancing their skills in service coordination.
  • Enhanced team productivity by streamlining service coordination processes and implementing efficient communication channels.
  • Ensured timely invoicing for services rendered, contributing to improved cash flow management within the organization.

Supply Chain MEM – Associate CR

Pepsico
01.2016 - 01.2020
  • Served as initial point of contact for customers calling in equipment repair requests (vendor/cooler/fountain)
  • Documented customer issues and concerns and distributed to proper team for resolution
  • Input customer information for vendor reimbursement coupons
  • Assisted in the training and development of new associates through route rides.

Supply Chain MEM – Equipment Order Analyst

Pepsico
01.2011 - 01.2015
  • Ordered fountain equipment for up to 144 national accounts with an average yearly purchase of over $7.2 million
  • Developed and maintained positive relationships with 4 equipment vendors, multiple freight companies, internal sales representatives and multiple levels of external customers
  • Created and implemented training programs for new hires
  • Developed and facilitated equipment training for current and new employees
  • Assisted in the development and implementation of an internal shared inventory program resulting in a cost savings of over $4 million to the business
  • Diligently worked to reduces costs through extensive use of re-manufactured equipment providing a cost savings of approximately 30 - 50% over the cost of new equipment

Training Specialist

Lowe's Companies, Inc.
01.2005 - 05.2010
  • Revised and implemented the Store Manager Training Program
  • Developed and implemented the Level 2 store training process
  • Created and maintained training schedules for the Kitchen Cabinets, Appliance, Mill Work, Flooring, Paint and Walls & Windows departments
  • Analyzed Level 2 Certification Reports to target need areas
  • Developed 'EMS' mass communication emails for distribution to over 1700 stores and field management
  • Served as liaison between Lowe's stores, vendors and Lowe's corporate office to resolve training event issues or concerns
  • Created and maintained Level 2 Master Calendar for all Level 2 training events.

Education

Some College (No Degree) -

Wilkes Community College
Wilkesboro, NC

High School Diploma -

West Wilkes High School
Millers Creek, NC
06.1978

Skills

  • Supplier Relationship Management
  • Warehouse Operations
  • Supply Chain Optimization
  • Forecasting Accuracy
  • Six Sigma Knowledge
  • Lean Methodologies
  • Relationship Building
  • Supplier negotiation
  • Staff Management
  • Negotiating

Career Milestones

  • Assisted in the development and implementation of an internal shared inventory program resulting in a cost savings of over $4 million to the business.
  • Designed and implemented a corporate training process offering employees at all organizational levels access to operation documents such as merchandising protocol, corporate standards, employee manuals and contact information.
  • Streamlined standard operating procedures communication process reducing annual printing costs by $1.0 million.
  • Strengthened the customer focused work environment by eliminating multiple communication platforms.
  • Developed and implemented a Six Sigma project providing a $1.5 million cost savings to the business while increasing customer satisfaction levels.

Careerpath

  • Pepsico, Winston-Salem, NC, Supply Chain MEM - Equipment Order Analyst, 2011-01 - 2015-11.
  • Lowe's Companies, Inc., Mooresville, NC, Training Specialist, 2005-01 - 2010-11.
  • Lowe's Companies, Inc., Mooresville, NC, Contact Center Associate, 2002-01 - 2005-01.
  • Credico Insurance, Wilkesboro, NC, Account Executive - Service Contracts, 2001-01 - 2001-12.
  • Empire Nissan, Wilkesboro, NC, Assistant Service Manager, 2000-01 - 2001-01.
  • GE Auto Warranty Services, Denver, CO, East Regional Service Training Manager / Assistant Claims Mgr., 1990-01 - 2000- 01.

Additional Qualifications

  • Six Sigma Green Belt Certified
  • Six Sigma Sales Green Belt Certified
  • Negotiation Skills training
  • Management Skills for Leaders training


Certification

Management Skills for Leaders GE

Six Sygma Green Belt Training GE

Six Sygma Sales Green Belt Training GE

Lean Six Sygma Training PepsiCo

Timeline

SC Senior Service Coordinator

PepsiCo Service Advantage
02.2020 - 05.2024

Supply Chain MEM – Associate CR

Pepsico
01.2016 - 01.2020

Supply Chain MEM – Equipment Order Analyst

Pepsico
01.2011 - 01.2015

Training Specialist

Lowe's Companies, Inc.
01.2005 - 05.2010

Some College (No Degree) -

Wilkes Community College

High School Diploma -

West Wilkes High School

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Gregory Wyatt