Summary
Overview
Work History
Education
Skills
Timeline
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Gregory Young

Palm Bay

Summary

Dynamic Restaurant Manager with a proven track record in the United Coast Gaurd and Chick Fil A, excelling in team management and customer engagement. Enhanced operational efficiency through strategic inventory control and effective staff training. Passionate about delivering exceptional dining experiences while optimizing costs and promoting a safe work environment.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Chick Fil A
01.2023 - Current
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.

Restaurant Server

TGI Fridays
01.2022 - 04.2023
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Stayed up-to-date on menu changes to help customers make food choices.

Culinary Specialist

United States Coast Gaurd
12.2018 - 12.2022
  • Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
  • Mentored junior culinary staff, fostering professional growth and supporting skill development.
  • Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
  • Negotiated with suppliers for better pricing, achieving significant reductions in kitchen expenses.
  • Innovated presentation techniques, significantly enhancing visual appeal of dishes and stimulating customer interest.

Education

Associate of Science - Information Technology

Prince George's Community College
Upper Marlboro, MD
04-2024

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Passion for customer satisfaction
  • Food service background
  • Promotions planning
  • Supply chain management
  • Catering coordination
  • Purchasing and cost control
  • Employee schedule management
  • Safe food handling

Timeline

Restaurant Manager

Chick Fil A
01.2023 - Current

Restaurant Server

TGI Fridays
01.2022 - 04.2023

Culinary Specialist

United States Coast Gaurd
12.2018 - 12.2022

Associate of Science - Information Technology

Prince George's Community College

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