Gregory Young
Columbus,Ohio
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
26
26
years of professional experience
Work History
Account Manager
TruckPro
10.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Account Manager
Skinner Diesel Services
07.2007 - 10.2022
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Parts Counter Sales Person
Skinner Diesel Services
10.1998 - 07.2007
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
Education
High School Diploma -
Franklin Heights High School
Columbus, OHSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
TruckPro Sales Incentive Contest Winner Q2 2023
Finished in the top three in the company for the sales incentive contest in Q2 of 2023. This contest focuses on revenue growth for new account sales, existing account sales and TruckPro branded product.
Timeline
Account Manager
TruckPro
10.2022 - Current
Account Manager
Skinner Diesel Services
07.2007 - 10.2022
Parts Counter Sales Person
Skinner Diesel Services
10.1998 - 07.2007
High School Diploma -
Franklin Heights High School
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