Greg Zunich
Madera,CA
Summary
Results-oriented Fixed Operations Manager with a distinguished history of optimizing operational efficiency and driving profitability in diverse industries. Bringing extensive experience in operational management, service delivery, and team leadership, I specialize in implementing strategic initiatives that enhance customer satisfaction, revenue growth, and cost-effectiveness.
Throughout my career, I have effectively overseen various operational facets, demonstrating a talent for refining processes and boosting overall performance. My expertise lies in developing and executing innovative service programs, consistently improving customer retention rates and bolstering departmental profitability through resource optimization and process enhancements.
I excel in building collaborative relationships across diverse teams, fostering a positive and high-performance work environment. My leadership approach prioritizes transparent communication, employee development, and continuous improvement, resulting in motivated teams that consistently surpass performance targets.
Drawing on a deep understanding of industry trends and emerging technologies, I remain at the forefront of operational advancements. This enables me to implement cutting-edge solutions that enhance efficiency and elevate customer experience. I am committed to upholding the highest standards of quality, compliance, and customer satisfaction, ensuring that fixed operations run seamlessly and contribute significantly to overall organizational success.
Eager to apply my strategic vision, operational proficiency, and leadership acumen to drive excellence in fixed operations management, I am seeking opportunities to contribute to the sustained growth and success of organizations across various industries.
Overview
17
17
years of professional experience
Work History
Fixed Operations Manager
Mercedes-Benz Of Fresno
07.2023 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Parts Manager
Porsche Fresno Audi Fresno
06.2020 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and service department.
- Submitted reports to senior management to aid in business decision-making and planning.
- Processed and reshelved return orders, checking for discrepancies, potential usage and need.
- Generated revenue by driving web sales activity and fostering employee performance to achieve sales goals.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Parts Manager
Fresno Acura
06.2019 - 06.2020
- Submitted reports to senior management to aid in business decision-making and planning.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
Parts Manager
Mercedes-Benz Of Fresno
02.2018 - 06.2019
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Parts Manager
Clovis Volkswagen
07.2011 - 02.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
Lead Retail Sales Consultant
Sprint
08.2006 - 07.2011
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma -
Yosemite High School
Oakhurst, CA06.2004
Skills
- Process Improvement
- Scheduling and Coordination
- Conflict Resolution
- Inventory Management
- Team Leadership
- Operational Efficiency
- Strategic Planning
- Time Management
- Vendor Relations
- Automotive Knowledge
- Customer Service
- Policy Implementation
- Continuous Improvement
- Problem Solving
- Facility Maintenance
- Health and Safety Compliance
- KPI Tracking
- Customer Retention
- Revenue Generation
- Cost Control
- Employee Development
Timeline
Fixed Operations Manager
Mercedes-Benz Of Fresno
07.2023 - Current
Parts Manager
Porsche Fresno Audi Fresno
06.2020 - Current
Parts Manager
Fresno Acura
06.2019 - 06.2020
Parts Manager
Mercedes-Benz Of Fresno
02.2018 - 06.2019
Parts Manager
Clovis Volkswagen
07.2011 - 02.2018
Lead Retail Sales Consultant
Sprint
08.2006 - 07.2011
High School Diploma -
Yosemite High School
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