Gregory A. Parke

KEY ACHEIVMENTS

• Provided exceptional customer service by identifying customer needs and offering tailored wireless solutions, including plans, devices, and accessories.

• Acted as a trusted advisor by educating customers on T-Mobile’s products, services, and promotions to drive sales and customer loyalty.

• Delivered an engaging in-store experience by demonstrating product features, troubleshooting issues, and ensuring customer satisfaction.

• Consistently achieved and exceeded sales goals through consultative selling techniques and personalized recommendations.

• Handled billing inquiries, account changes, and technical support, ensuring efficient resolution of customer concerns.

recommendations.

• Recognized for outstanding customer service and consistently ranked as a top performer in sales and customer satisfaction.

• Improved customer retention by building long-term relationships and providing personalized follow-ups.

KEY ACHIEVEMENTS

• Served as a primary point of contact for residents, fostering a safe, inclusive, and supportive living environment.

• Enforced university policies and residence hall regulations to ensure a respectful and secure community.

• Developed and facilitated educational and social programs to promote student engagement and personal development.

• Provided conflict resolution and mediation to address roommate disputes and community concerns effectively.

• Acted as a mentor and resource, offering guidance on academic, social, and personal matters.

• Responded to emergency situations and crisis interventions with professionalism and discretion.

• Conducted regular health and safety inspections to maintain compliance with housing standards.

• Collaborated with residence life staff and university departments to enhance the overall student experience.

• Proactively engaged with Walmart shoppers to promote and sell Xfinity cable and internet services through direct, in-person interactions.

• Utilized persuasive communication and interpersonal skills to educate customers on product benefits and overcome objections.

• Achieved and exceeded sales quotas by offering premium add-ons, such as upgraded channel packages, home security solutions, and high-speed internet bundles.

• Conducted cold selling techniques in a high-traffic retail environment, effectively capturing customer interest and driving conversions.

• Delivered customized solutions to meet customers’ entertainment and connectivity needs, enhancing their overall experience.

• Maintained a professional and approachable demeanor to build rapport and establish trust with potential customers.