Gregory Alonzo Parke
Tamarac
Summary
Customer-focused professional with 4+ years of experience in customer support, case management, compliance, and cross-functional team coordination. Proven ability to serve as a single point of contact for complex customer issues, drive resolutions to closure, and maintain service quality under high-volume conditions. Skilled at managing vendor relationships, documenting processes, and communicating clearly with both customers and internal partners. Eager to bring strong organizational and relationship management skills to Motorola Solutions as a Customer Support Manager.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Sales Specialist
American Express
Sunrise, FL
05.2026 - Current
- Manage outbound sales relationships with small business owners, serving as a dedicated point of contact from initial contact through account activation.
- Identify customer needs and propose tailored solutions, building trust and long-term loyalty through consultative communication.
- Coordinate with internal support teams to ensure seamless onboarding and post-sale customer satisfaction.
- Maintain accurate documentation of customer interactions and account activity in compliance with regulatory guidelines.
Membership Rewards Specialist
American Express
Sunrise, FL
11.2025 - 05.2026
- Served as a single point of contact for Card Members navigating complex Membership Rewards issues, ensuring timely and accurate resolution.
- Coordinated cross-functionally with Travel Services, Partner Support, and Rewards Operations to resolve escalated cases and process adjustments — mirroring multi-vendor coordination in a CSM environment.
- Educated customers on program benefits, obligations, and optimal usage — building confidence and strengthening long-term retention.
- Maintained strict compliance with regulatory and internal guidelines while managing sensitive account information and keeping documentation current and accurate.
- Navigated multiple internal systems simultaneously to research account activity and deliver accurate outcomes efficiently.
Platinum Disputes and Fraud Specialist
American Express
Sunrise, FL
03.2025 - 10.2025
- Consistently exceeded KPI targets and achieved top-performer status monthly — demonstrating reliability and accountability in a metrics-driven environment.
- Managed end-to-end case lifecycle: analyzing documentation, coordinating with internal teams (Fraud Operations, Risk Management, Merchants, Chargeback), and driving cases to accurate resolution.
- Handled high-volume inbound support with empathy and professionalism, maintaining customer trust during high-stakes account concerns.
- Identified recurring process gaps and contributed to corrective action discussions to improve team accuracy and service quality.
- Maintained thorough records across ISP, GDM, CLIC, and other internal systems, ensuring complete and compliant documentation at every stage.
Mobile Expert
T-Mobile
Coral Gables, FL
01.2022 - 01.2025
- Built and maintained strong customer relationships by understanding individual needs and delivering tailored wireless solutions — consistently driving satisfaction and loyalty.
- Handled billing inquiries, account changes, and technical support, managing multiple customer concerns simultaneously to efficient resolution.
- Collaborated with vendor and carrier partners to resolve product and service issues, ensuring customers received accurate support and timely outcomes.
- Achieved and exceeded sales and service goals through consultative selling and proactive customer education.
Sales Associate
Xfinity Comcast Authorized Dealer
Hyattsville, MD
11.2020 - 01.2021
- Proactively engaged customers to promote and sell Xfinity cable, internet, and home security services through direct, consultative interactions.
- Exceeded sales quotas monthly through persuasive communication, objection handling, and upselling premium service bundles.
- Achieved consistent top-performer status with strong and reliable KPI results.
Education
Bachelor of Arts - Organizational Communication
Florida International University
Miami, FL08.2025
High School Diploma -
Bowie Highschool
Bowie, MD06.2020
Skills
Customer Relationship Management Case & Issue Resolution SLA Compliance & Escalation Handling Contract & Documentation Management
Cross-functional Team Coordination Vendor & Partner Collaboration Process Improvement MS Office Suite (Certified Specialist)
Certification
- Business Writing Principles
- First Aid & CPR
- Google Analytics
- Microsoft Office Specalist
Timeline
Business Sales Specialist
American Express
05.2026 - Current
Membership Rewards Specialist
American Express
11.2025 - 05.2026
Platinum Disputes and Fraud Specialist
American Express
03.2025 - 10.2025
Mobile Expert
T-Mobile
01.2022 - 01.2025
Sales Associate
Xfinity Comcast Authorized Dealer
11.2020 - 01.2021
Bachelor of Arts - Organizational Communication
Florida International University
High School Diploma -
Bowie Highschool