Summary
Overview
Work History
Education
Skills
References
Timeline
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Gregory D McDermott

Goose Creek,South Carolina

Summary

Veteran Systems Manager well-versed in planning, integrating and managing practical business systems. Remarkable technical understanding paired with a detail-oriented, hardworking nature and strong project management experience. Seeking a dynamic position with a growing team.

Overview

21
21
years of professional experience

Work History

Logistics Manager

Google
Moncks Corner, SC
12.2021 - Current
  • Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Led and managed projects to support logistics efforts and plans which translated to better customer relations.
  • Create and maintain multiple SOPs for vendor programs, streamlining logistics and partner teams with e2e connections.
  • Create weekly, monthly and quarterly metric review sync to cover gaps with upstream and local teams driving better results on delivering to my respective sites.

Program Manager

XPO Logistics Inc.
Atlanta, GA
03.2018 - Current
  • Manage and control of multiple WMS systems
  • Manage team for all customer JDA site conversions including local process/super user support post go-live
  • Managing Super Users who serve as operating system experts, providing technical and process support for global sites.
  • Lead global testing for ERP conversion, maintained status quo for all features and communicate system gaps for quick turnaround
  • Cultivated relationships with customer and partner teams & program stakeholders to ensure each program remain intact post ERP change
  • Identified business issues, creating customized solutions for individual problems. Drive CI and system enhancements
  • Write technical requirement specs for system enhancements, work with IT as needed to close within requirements
  • Improve reliability of supply chain software, systems, database and order processing
  • Create end user instructions, work with Training department on all updates for operational roll out
  • Multi site training sessions for system changes, designated subject matter experts for local training and support
  • Lead global hypercare team, troubleshooting and problem resolution for global operations

Sr, Operations Manager

XPO Logistics
Council Bluffs, IA
01.2015 - 03.2018
  • Multi site SME for WMS system
  • Worked between IT / Operations on production bugs in WMS system
  • Responsible for daily warehouse operations, shipping/receiving of client materials
  • Keep and maintain a safety driven atmosphere with the mindset of continuous improvement
  • Keeping accurate inventory to aid in preventing disruption of client operations
  • Continue to LEAN out processes without negatively affecting timeliness or accuracy
  • Warehouse startup including identifying and implementing 5S standards, setting safety standards, identification of staffing needs, hiring and segregating departments
  • Relay KPI metrics to staff daily to provide the overall health of operations
  • Train employees on SWI process as well as coach good habits to help prevent accuracy issues
  • Identify cross training needs and set standards for individuals responsibilities scope when adjustments are made
  • Aligned operational boundaries between processes and production demands
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders

Supervisor

First Data Corporation
Omaha, NE
07.2003 - 01.2015
  • Responsible for production machinery along with staff to keep our clients products within SLA pertaining to quality and timeliness Preform daily adjustments to staffing needs as necessary while staying within a cost effective process
  • Overseeing all departments and aspects of facility when needed
  • Head of training on production equipment including updating and writing new equipment training documents
  • Keep track of performance and assist with coaching associates when necessary
  • Implemented new and changing policies to stay with OSHA regulations in addition to complying with regulatory laws that pertain to privacy
  • Aided in groupthink when new client or current customer requests change on a large scale, follow up with results of effectiveness
  • Proactively identified and solved complex problems impacting operations management and business direction

Education

Business Management

Metropolitan Community College

Skills

  • Program leadership
  • Performance monitoring
  • Systems and automation applications
  • Infor WMS7
  • Blue Yonder
  • Oracle based systems
  • SAP
  • System implementation testing
  • Excellent written and verbal communication
  • Global training

References

References Roy Rosete - XPO - IT System Manager - (510) 364-4993 (W) Andrew Overby - XPO - Operations Manager (402) 312-3342 (W) Sutej Indap - XPO - Solution Engineer Manager. (712) 308-2190 (W)

Timeline

Logistics Manager

Google
12.2021 - Current

Program Manager

XPO Logistics Inc.
03.2018 - Current

Sr, Operations Manager

XPO Logistics
01.2015 - 03.2018

Supervisor

First Data Corporation
07.2003 - 01.2015

Business Management

Metropolitan Community College

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Gregory D McDermott