
Creative director and producer with expertise in multimedia projects, brand development, and event production. Directed music videos and orchestrated premiere events, resulting in increased audience engagement and measurable growth. Proficient in visual storytelling, art direction, and managing all production elements from concept to execution.
• Consult clients on insurance coverage options, overseeing policy servicing and renewals to ensure client needs are met.
• Implement retention strategies that enhance client satisfaction and support account growth.
• Manage a personal book of insurance business, fostering long-term client relationships.
Retention Specialist
12/2019 – 12/2021
• Managed customer retention strategies for diverse insurance products.
• Supported agents in managing large books of business by implementing effective policy renewal and retention strategies.
• Delivered customer service and resolved issues for policyholders and agents to enhance satisfaction and retention.
• Analyzed client feedback to improve service offerings and engagement.
• Facilitated training sessions for staff on retention best practices.