Gregory J. Grant
Des Moines,IA
Summary
Highly-skilled Chief Operations Officer with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability.
Overview
39
39
years of professional experience
Work History
Chief Operations Officer
Boys & Girls Clubs of Central Iowa
2015.10 - 2024.04
- Responsible for the daily oversight of ever growing and changing Boys & Girls Clubs of Central Iowa's 8 locations
- Primarily responsible for program development, budget management, payroll, transportation, human resources and facility management
- Evaluates all club site programs, services and activities to ensure they support the overall mission of BGCCI
- Recommend modifications to improve program performance and effectiveness
- Strong relationships built with key community partners at Drake University and Des Moines Public Schools administration including principals, facilities and operations
- Well versed in compliance regarding DHS, OSHA, Human Resources and Boys & Girls Clubs of America Guidelines
- A source of continued support, encouragement and mentoring to all club site staff including, but not limited to, their training, management, supervision and career development
- Ensure high level of program quality through the acquisition of top talent to serve members and their families
- Integral part of the execution of adding three new club sites as well as expanding and improving other sites from the funds raised through the Capital Campaign
- Managed projects from conception through completion almost doubling the number of youths served
- Successfully navigated through the complexities associated with the COVID-19 pandemic
- Changes implemented include creative use of facilities and resources through food pantry offerings, Return to Learn and reallocation of DMARC services
- Attend monthly board meetings
- Facilitate safety and facility committees
- Attend conferences and visit other sites outside of Iowa to improve my knowledge and skills
- Leading, fostering and partnering with multiple teams including: Unit Directors, Program Managers and Administrative Professionals to create high performing individuals and teams.
Hospitality Services Director
Lifespace Communities
2012.07 - 2015.06
- Responsible for daily operations of multiple hospitality departments located in an upscale 46-acre senior-living retirement community, that includes Townhomes, Independent Apartments, Skilled Nursing and Assisted Living options
- As the Hospitality Services Director, responsibilities include management of all personnel in Plant Maintenance, Environmental Services, Security, Transportation, Administration and Concierge departments
- Project Management of remodeling and revitalization of living spaces in the retirement community, as well as new construction of common areas, such as the fitness center, computer lab and game room
- Knowledge of and responsible for, HVAC and Controls, Electrical, Utilities, Communication Infrastructure and Preventative Maintenance Program for all plant equipment
- Procurement and contract management with vendors, for the upkeep and continued operation of the facilities, including but not limited to the areas of general construction, painting, electrical, landscaping, grounds maintenance and other related industries
- Certified by Iowa State Fire Marshall's Office on the National Fire Protection Association's Life Safety Code.
General Manager
Waste Management of Iowa
2010.07 - 2011.08
- On July 1, 2010, Artistic Waste Services, Inc
- Was acquired by Waste Management of Iowa
- Responsible for all facets of the daily operations of Iowa's largest independent waste and recycling business, including but not limited to staffing issues, payroll, route management, vehicle maintenance, customer equipment maintenance, customer service and dispatching departments
- Also responsible for safety training and implementation of compliance with OSHA guidelines and all Iowa Department of Transportation rules and regulations
- Responsible for the successful coordination and management of servicing special events, including the Iowa State Fair, Des Moines Arts Festival, Hy-Vee Triathlon and neighborhood and city-wide cleanups and Des Moines SCRUBS
- Implemented new route efficiencies and scheduling changes, resulting in an increase in profitability and employee wages, while decreasing labor costs, over a two-year period.
Marketing Manager/Operational Support Analyst
1999.06 - 2004.05
- Responsible for managing all phases of marketing, customer service and new business development
- Also responsible for day-to-day operational duties, as listed above
- Other duties include managing Direct Shred and Medical Waste Divisions and special event coordination.
Customer Support Supervisor
United Parcel Service
1994.03 - 1995.09
- Responsible for operating a marketing and customer support services department
- Managed staff to provide administrative and communication support services.
Customer Service Phone Center/Telecommunications Supervisor
1991.04 - 1994.03
- Responsible for operating the Customer Service Call Center that responded to all customer inquiries in Iowa regarding account and service concerns
- Supervised a staff of 42 employees.
Operations Supervisor
1985.05 - 1991.04
- Direct supervision of union workforce responsible for unloading trailers and preparing daily driver routes.
Education
B.S.B.A. - Marketing
Drake University
Des Moines, IA01.1990
A.A. -
Des Moines Area Community College
Ankeny, IA01.1986
Skills
- Operations Management
- Organizational Leadership
- General management and administration
- Business Analysis
- Crisis Management
- Staff Development
- Human Resources
- Budgeting and finance
- Client Relationship Building
- Relationship and Team Building
- Management Team Leadership
Other
CDL Class B Driver's License with passenger and school bus endorsement
Timeline
Chief Operations Officer
Boys & Girls Clubs of Central Iowa
2015.10 - 2024.04
Hospitality Services Director
Lifespace Communities
2012.07 - 2015.06
General Manager
Waste Management of Iowa
2010.07 - 2011.08
Marketing Manager/Operational Support Analyst
1999.06 - 2004.05
Customer Support Supervisor
United Parcel Service
1994.03 - 1995.09
Customer Service Phone Center/Telecommunications Supervisor
1991.04 - 1994.03
Operations Supervisor
1985.05 - 1991.04
B.S.B.A. - Marketing
Drake University
A.A. -
Des Moines Area Community College
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