Gregory J Poole
Carrollton,GA
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Trainer / Supervisor
Cllean Facility Services
Carrollton, GA
06.2024 - 12.2024
- Met with management and/or ownership to do a beginning walkthrough to confirm scopes of work aligned with customer needs.
- Trained Staff. And recruitment of new cleaning techs.
- Assigned cleaning techs to facilities strategically to build well-rounded crews.
- Managed crews from training to productivity (payroll/human resources).
- Developed detailed flow charts for each facility to ensure consistent cleaning habits to produce optimum results.
- Set and managed schedules. Schedules
- Inventory Management: Designed and implemented an inventory management system.
- Handled procurement of all supplies. Procured supplies, chemicals, and equipment for all managed properties.
- Quarterly Business Reviews with Customers: Schedule walkthroughs on the day of business reviews.
- Quarterly Business Reviews with Employees.
- Supervise all cleaning techs and supervisors in all properties.
- Business Development New Business
Director of Facilities and Transportation
West Metro Church Of God
Douglasville, GA
02.2018 - 03.2021
- Developed and implemented policies, procedures, and standards to ensure safety compliance in all areas of responsibility.
- Directed staff on best practices in fleet management, including preventive maintenance schedules and vehicle inspections.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Developed and documented standard and emergency operating procedures on all equipment.
- Collaborated with other departments to plan special events requiring use of facilities or transportation services.
- Trained all staff on all floor equipment. Floor scrubbers, slow and high-speed buffers, and carpet extractors.
- Designed and implemented a weekly floor program to maintain top-notch results on all floor finishes.
- Brought outside of all facilities, up to the high standard that we set, to include all windows.
- Implemented a quarterly pressure washing program to maintain the cleanliness of the outside of the facilities, including mowing all the grounds.
Owner
Golden Touch Cleaning Services Inc.
Shreveport, LA
01.2002 - 03.2010
- Started a business in August 2001 with one account, Purina Mills, Bossier City, Louisiana.
- Led the startup and creation of operational procedures and workflow planning.
- In February 2002, I proposed the first multi-property customer for CenturyTel. I followed up on a lead six months prior, met with management, and began building relationships and storing information about what they were not happy with regarding their current service. 6 properties, including 2 call centers (450 employees and 575 employees), 1 operations center, 1 retail sales and service center, and 2 home security sales and service facilities. Six months of hard work to earn the business. March 15: The real work began.
- Installed new metering mixing centers for all chemicals to be mixed as needed to ensure the lowest possible cost on all cleaning chemicals.
- Installed new paper dispensers, along with hand soap, and sanitizer dispensers.
- Customized each janitor's closet to be able to store all equipment neatly and organized.
- Developed order guides for each facility for all supplies and chemicals, with par levels installed to ensure the proper numbers of each item would be ordered.
- Managed the inventory management system from inventory, ordering, and receiving the deliveries at Golden Touch Facility. Once orders were checked for accuracy, they were loaded onto the GT truck to be delivered to each location and rotated into inventory, keeping all supplies and storage closets clean and organized.
- Delegated work to staff, setting priorities, and goals.
- Developed policies and procedures for the organization, including training on how all equipment was to be cleaned and in optimum working condition.
- Managed daily operations of the business, including hiring and training staff.
- Implemented procedures to enhance customer satisfaction and loyalty.
- Analyzed industry trends to develop competitive strategies.
- Formed and sustained strategic relationships with clients.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Prepared staff work schedules and assigned team members to specific duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
Education
High School Diploma -
Jonesboro Sr. High
Jonesboro, GA07-1978
Skills
- BUILDING SKILLS
- Partnership Development
- Hiring and staffing
- Employee Development
- Staff management
- Labor relations, earned by example
- Operations management
- GROWTH SKILLS
- Client engagement for optimizing business relations
- Business development
- Growth strategy implementation
- Brand strategy planning: To Be Set Apart
- Contract negotiation expertise
- Quality management systems
- RETENTION SKILLS
- Client engagement for Optimizing Our Partnership
- Quarterly Business Reviews
- Get Connected with Client in Partnering in a giving back to the local Community initiative
- GET RESULTS
Affiliations
- My wife and I enjoy being able to enjoy the fruits of our labors of our 43 years of Marriage and six kids Blessed us with eight Grandchildren, Don't feel like a Granddad, It's the coolest honor I have ever had. Whether it's in the woods hunting, Or being a coach on their baseball, football or girls softball. Nothing like seeing the fruits of spending time and investing in the lives of young people.
- Play to a 8 handicap on the links.
- Volunteer at Food banks and non profits that I am affiliated with in having an opportunity to distribute food/clothing to families in need.
Certification
- HAACP Certified 01-1998 thru 01-2021
- ServSafe Certified Trainer 01-2002 thru 01-2026
Accomplishments
- Multiple Sales Awards in my Food Service Business Development/ Operations career US Foods Atlanta and US Foods Dallas Texas
- 23 of 24 straight months Salesman of the Month, Leading to Regional Salesman of the Year 2 Straight years
2010-2011
Timeline
Trainer / Supervisor
Cllean Facility Services
06.2024 - 12.2024
Director of Facilities and Transportation
West Metro Church Of God
02.2018 - 03.2021
Owner
Golden Touch Cleaning Services Inc.
01.2002 - 03.2010
High School Diploma -
Jonesboro Sr. High
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