Air Force Veteran with advanced training in psychology, social sciences, and 20 years of diverse experiences in customer service and administrative support. Seeking to utilize my unique skillset to be an asset to an organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Behavioral Prevention Specialist
VOICE INC
Waco, TX
06.2022 - Current
Hours/week
- Facilitate evidence-based substance use and misuse prevention curricula that follow the five
components of Social and Emotional Learning
Deliver presentations at school and community sites on how to live healthy and productive lives
Conduct awareness campaigns to reduce the use and misuse of alcohol, nicotine, marijuana,
prescription drugs, and other substances
Participate in community events for families
Lead a five-week summer program for elementary students
Civic Engagement Specialist
Veterans Administration Hospital
Waco, TX
04.2020 - 06.2022
40 hours/week
- Closely works with Director of VAVS (Veterans Affairs Voluntary Services) in Washington DC to adhere to
national policies to accommodate local policies for volunteers
Independently coordinates, recruits, screens, orients, assigns, and supervises volunteers on daily basis
Coordinates with hospital staff and other departments to accommodate Veterans and volunteers
Independently provides recruitment and advisory assistance to participating volunteer organizations
through individual meetings
Knowledgeable of the VHA Handbook 1620.01 which details the specific procedures and practices needed
to service the volunteers and veterans effectively
Develops and initiates new programs, projects, and approaches in the care and treatment of the Veterans
that also meets the need of community services for special individuals
Collects and compiles information on various data and record systems to protect important documentation
and maintain accountability for volunteers and veterans
Responsible for the receipt, acknowledgement, distribution, and use of donations from individuals, groups,
and organizations
Participates in the planning, coordination, and execution of complex events monthly that benefit the local
community by partnering with different non-profits, businesses and private donors that accommodates
volunteers and veterans
Logistics, Mail Clerk
Central Texas VA Healthcare System
Temple, TX
01.2018 - 04.2020
Week
- Processes mail and packages for all Central Texas VA Healthcare System daily
- Manages mailroom daily and helps provide excellent customer service for patients and employees
Maintains daily excel spreadsheets and reports that are critical to the success of various
mailrooms
(Temple, Waco, Austin, Bryan College Station, Palestine, Brownwood) that ensure logistics
department productivity is sustained
Trains employees monthly on numerous aspects of the customer service needs for the mailroom
(conflict resolution, active shooter prevention, proper package identification)
Housekeeping
Central Texas VA Healthcare System
Temple, TX
09.2017 - 01.2018
Environmental Services, Aid 40 hours/week
- Cleaned and sanitized patient's hospital rooms, waiting areas, and maintained a standard of
the Central Texas Veterans Healthcare System to help prevent infectious diseases for both
patients and employees daily.
Resident Service Coordinator/Groundskeeper
Fort Hood Family Housing
Fort Hood, TX
12.2011 - 06.2016
40 hours/week
- Provide customer service to residents and potential residents daily
Perform daily inspections of assigned property and assess community issues and provide quick and
logical responses
Provide and maintain the weekly Curb Appeal Report and provide information concerning the property
to the community manager and appropriate agencies
Responsible for enforcing the Curb Appeal Report by using (FH Reg
210-48 and FH Reg
40-5)
Utilize computer systems to update Curb Appeal, Light inspection and Tru-Green reports on server
Email reports at prearranged times to appropriate personal.
Rank:, Airman E-4 Honorable Discharge
- Performed numerous maintenance inspections on vital aircraft such as B-1 Bomber and C-130 Cargo
aircraft at Dyess AFB to ensure the safety and security of over 500 airmen in 4 years of service
Proficient Knowledge of Air Force: Technical orders, regulations, manuals and procedures governing
identification of discontinuities and flaws in metallic and non-metallic parts, operation and maintenance
of non- destructive inspection test and oil analysis equipment, storage, use and disposition of acids,
solvents and cleaning agents, radiological safety and operating procedures, safety codes and
practices, concepts
- Maintained and organized portfolios of 350 airmen daily
- Demonstrated effectiveness in problem evaluation to generate quick solutions concerning aircraft
defects in different areas
Coordinated relationships with corporations and airline companies to sustain the integrity of the United
States Air Force to ensure the safety of deployed airmen coming back to the United States after
deployment.
Education
Bachelor of Arts - Liberal Studies, Psychology and Sociology
Senior Escalation Desk- Sr. Representative at Concentrix-Voice and non-voice processSenior Escalation Desk- Sr. Representative at Concentrix-Voice and non-voice process