GREGORY T. BRANT II
8104 Webb Road #3303, Riverdale,GA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Proven track record in customer service excellence, strategic planning ability, as well as superb ability to create long lasting client relationships. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Site Manager
Walden Security
01.2023 - Current
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Established team priorities, maintained schedules and monitored performance.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Monitored, coached, and supervised team of 8 employees in 2023.
- Created weekly and monthly reports and presentations for management team.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Lyft Driver
Lyft
08.2017 - Current
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Notified customers of delays to decrease calls to support.
- Notified customers of delays to decrease calls to support.
- Maintained vehicle to maximize passenger satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Appeared at designated appointments according to schedule.
Loan Administration Manager
Synergy America (Small Business Administration)
08.2020 - 08.2021
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Identified valuable solutions for customers with credit problems.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Set up debt payment plans based on client credit, income and assets.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Developed and recommended personal or commercial loan packages for clients.
- Collaborated with company teams to expedite loan approval processes.
- Verified client financial information to determine creditworthiness and loan eligibility.
Loan Processor III
Digital Risk
06.2015 - 03.2017
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Created and completed loan submission packages.
- Managed conditions sent from underwriting departments.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
- Filed completed packages quickly and efficiently.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Evaluated financial statements and contacted institutions and customers to clarify details.
Loan Servicing Specialist
PNC Mortgage
11.2012 - 03.2015
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Handled routine and complex inquiries from customers, title companies and vendors each day.
- Audited files regularly to detect and correct paperwork and processing errors.
- Monitored loans to verify adequate and current insurance coverage.
- Verified newly-loaded consumer, mortgage and commercial loans against established standards.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Performed daily maintenance of loan applicant database.
Single Point of Contact Representative
JP Morgan Chase
04.2010 - 10.2012
- Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
- Drove branch growth and profitability, building credibility, developing relationships and increasing visibility within community and industry.
- Evaluated member's creditworthiness for new services.
- Processed general ledger tickets for expenses and fee income.
- Determined whether members were eligible for new services.
- Reconciled cash and checks against computer records at end of shift.
- Advised customers on bank products, services and financial planning options.
- Educated borrowers and new employees on full loan modification cycle and loss mitigation process
- Developed high-touch relationships with accounts resulting in shortened servicing timelines
- Actively engaged with numerous internal departments to resolve delinquency and prevent default
Assistant Manager
Postal Office
01.2007 - 02.2010
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coordinated retail product display, stocking and pricing.
- Monitored staff member adherence with regulations and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered inbound calls from internal and external vendors and departments.
- Developed training manuals and standard operating procedures to maintain high-functioning team
Education
Florida State College at Jacksonville
Jacksonville, FLUniversity of Louisville
Louisville, KYSkills
- Mobile Booking Apps
- Vehicle Operations
- Legal Considerations
- Maintenance Service Understanding
- Mechanical Systems Expertise
- GPS and Mapping
- Securing Loads
- Loan Closing
- Borrower Correspondence
- Risk Management
- Escrow Account Management
- Error Research
- Loan Servicing
- Strong Interpersonal
- Attention to Detail
- Financial Data Collection
- Tax Receipts
- Loan Application Preparation
- Exceptional Written & Verbal Communications
- Information Verification
- Report Creation
- Conflict and Complaint Resolution
- Disaster Recovery & Planning
- Upselling Products and Services
- Planning & Analysis
- System Implementation
- Senior Leadership Support
- Inbound and Outbound Calling
Certification
- NASM Certified Personal Trainer
- NASM Certified Nutrition Coach
- IFBB Professional Olympian Mens' Physique Competitor
Timeline
Site Manager
Walden Security
01.2023 - Current
Loan Administration Manager
Synergy America (Small Business Administration)
08.2020 - 08.2021
Lyft Driver
Lyft
08.2017 - Current
Loan Processor III
Digital Risk
06.2015 - 03.2017
Loan Servicing Specialist
PNC Mortgage
11.2012 - 03.2015
Single Point of Contact Representative
JP Morgan Chase
04.2010 - 10.2012
Assistant Manager
Postal Office
01.2007 - 02.2010
Florida State College at Jacksonville
University of Louisville
Similar Profiles
Angelo BurgosAngelo Burgos
Federal Court Security Officer at AKAL SECURITY – INTERCON SECURITY – CONSTELIS SECURITY – WALDEN SECURITYFederal Court Security Officer at AKAL SECURITY – INTERCON SECURITY – CONSTELIS SECURITY – WALDEN SECURITY
Robert SchulteRobert Schulte
Court Security Officer at Walden SecurityCourt Security Officer at Walden Security
Jonathan Adam BenefieldJonathan Adam Benefield
Court Security Officer at Walden SecurityCourt Security Officer at Walden Security
Austin HallAustin Hall
Security Officer at Walden SecuritySecurity Officer at Walden Security
Kameron GoodsonKameron Goodson
Volunteer at Mz.BabiPhat KreationzVolunteer at Mz.BabiPhat Kreationz