Gregory W. Isaac Jr
Las Vegas,NV
Summary
I am a director with years of experience in the Private Security and Public Safety. I am a customer service minded manager, seeking a challenging position with a company that will allow me to grow and contribute my years of professional and administrative security experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Security
HCA Hospital Allied Universal
08.2024 - Current
- Supervise the day-to-day security operations of an assigned client site
- Manage a team of 20 security officers, 3-sites (814 hours) and shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
- Build, improve and maintain effective relationships with both client and employees
- Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
- Ensure all required reporting and contract compliance requirements are met
- Assure regular communication of issues or program with Client
- Handle any escalated security issues or emergency situations appropriately
Assistant Director of Security
Hotel/Resorts Allied Universal
08.2022 - 08.2024
- Oversee and evaluates new employees for site placement; coordinate site safety training; coordinate all on-job training of new officers with shift supervisors; negotiates securities Standard Operating Procedures with Wyndham management
- Prepare and implement operating budgets; fulfill staffing needs within budgetary constraints; maintain full accountability for managing all aspects of day-to-day safety and security activities in accordance with organizational goals and objectives
- Review and approve all incident reports, weekly payroll, and internal/external investigations
- Supervise the performance of patrol duties of officers and tour scan activity
- Conduct corporate Investigations, Crisis Management response and actively communicates company updates, policy changes, hotel occupancy, special events, and messages from senior management to all team members in the department
- Manage all sub-units within the Security Department such as fire control and safety, command center dispatch and loading docks entries
- Ensure overtime and turnover metrics remain under 2% annually
Site Supervisor
Warehouse/Distribution Allied Universal
07.2021 - 08.2022
- Supervise and coordinate the delivery of quality services for all shifts at an assigned customer
- Act as a liaison between Account Manager/Field Operations Manager, and professional security officers
- Supervise staff on assigned shifts, providing coaching, recognition, and discipline within approved empowerment range
- Administers site safety programs outlining site-specific hazards for security officers for warehouse safety
- Utilize scheduling and billing software, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management
- Enforces policies as outlined in the handbook and executive memos
Behavior Specialist
Baltimore City Public Schools
12.2019 - 01.2022
- Implements behavior support plans for at risk youth within the public school system
- Coordinate with teachers and parents to implement behavioral intervention plans
- Communicates with parents and case managers regarding students' progress
- Analyzes behavioral interventions to determine the effectiveness of an intervention
- Assist students in identifying inappropriate behaviors, developing alternative non-violent coping mechanisms that encourage positive behavior
Director of Operations
Critical Security Management
12.2012 - 02.2020
- Manages staff of over 250 employees
- Provides overall direction and guidance to the operational activities of the organization with the objective of maximizing growth and profitability
- Develops and implements strategies for generating new business through lead generation, capture management and CRM initiatives
- Manages operations by directing and coordinating activities consistent with established goals, objectives and policies
- Implements management methods to generate higher return on investment and workflow optimization
- Develop and create strategies and policies aligned with organizational goals
- Manage budgets with corporate P&L responsibilities
- Generates bids and proposals for customers to include pricing and technical solutions/requirements
- Negotiates and manages contracts and agreements to include service contracts, sales agreements, lease agreements, and others
Director of Operations
IWG Protection Agency Inc.
11.2003 - 11.2011
- Working across functional boundaries to build consensus and drive results, managing, training, and mentoring staff, having a mature level of judgment and decision-making in a changing, forward thinking and client-focused environment
- Establishing strong external relationships with local authorities and other surrounding law enforcement agencies
- Maintain proficiency on all contractual responsibilities for the State of Maryland, District of Columbia and West Virginia including staffing requirements, key client personnel and training/credentialing requirements
- Ensure full staffing on all project worksites including, but not limited to staffing of reserve officers for short-term projects and Off duty Police officers
- Serves as corporate liaison between security field operations and corporate mission support departments including HR, Finance, Operations Support, Training, Special Projects, etc
- Prepare instructional manuals, post orders, and other supporting documents to communicate complex and technical information more easily
- Ability to take multiple sources of content and create new content that makes it easy for a user to understand and apply
- Develop Standard Operating Procedure (SOP), negotiate and prepare Service Level Agreements (SLA), prepare and coordinate procurement awards, prepare bids and supporting documents for submission from eMaryland Marketplace
- Provide security expertise, training, and resourcing of materials to employees to enable a deeper understanding of risk mitigation and loss prevention, safety and other security-related principles, policies and procedures
- Lease enforcement for contractual HUD properties
- Meet with the client(s) on a daily/weekly basis to report current property conditions and present an action plan to address changing conditions, if warranted
Education
High School -
Harbor City High School
Baltimore, MDSkills
- Domo Applications
- Business Development
- Operations
- Procurement/Contract Negotiations
- Report analysis
- Investigative procedures
- Operational effectiveness
- Staffing and scheduling
- Interviews and interrogations
- Win Team
- Workforce Planning
- Microsoft 360
Certification
- Maryland State Security Clearance Card
- Maryland State Handgun permit
- Nevada State PILB card
- Firearms License
- Private Investigator License
Personal Information
Work Permit: Authorized to work in the US for any employer.
Timeline
Director of Security
HCA Hospital Allied Universal
08.2024 - Current
Assistant Director of Security
Hotel/Resorts Allied Universal
08.2022 - 08.2024
Site Supervisor
Warehouse/Distribution Allied Universal
07.2021 - 08.2022
Behavior Specialist
Baltimore City Public Schools
12.2019 - 01.2022
Director of Operations
Critical Security Management
12.2012 - 02.2020
Director of Operations
IWG Protection Agency Inc.
11.2003 - 11.2011
High School -
Harbor City High School
- Maryland State Security Clearance Card
- Maryland State Handgun permit
- Nevada State PILB card
- Firearms License
- Private Investigator License
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