Greg Stuckey
Business Process Manager
Charlotte,NC
Summary
Detailed Business Process Manager with over 16 years of experience in change management, process improvement and efficiency with 12 of those years spent in the Financial Industry. Innovated new processes and positive impacted profit margins, efficiency and quality. Outgoing personality proven to win over stakeholders and successfully promote new methodologies. A visionary leader with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Director, Compliance Manager
Wells Fargo & Co
Charlotte, NC
08.2015 - Current
- Lead a team of 6 process improvement professionals to identify and mitigate compliance and operational risk in Corporate Investment Banking (CIB) Compliance
- Oversaw the design, implementation and operations of CIB Compliance's procedure and process management programs to significantly improve the organization's level of process documentation
- Worked closely with organizational leadership and compliance managers to evaluate impact of process change on overall operation
- Responded rapidly to international and domestic regulatory policy shifts to make changes to corporate processes
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills
- Identified gaps in existing compliance processes and generated reports detailing findings and recommendations
- Conducted process assessments, inspections and evaluations to identify potential compliance risk and implement corrective actions in accordance with regulatory requirements
Consultant
Lean Sigma Professionals, LLC
Charlotte, NC
03.2014 - 08.2015
- Supported clients with business analysis, root cause analysis documentation, and data modeling
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs
- Aligned closely with business owners and employees to gather information and gain operational insight
- Helped meet changing demands by recommending improvements to business systems or procedures
Business Process Improvement Consultant
TeleTech
Charlotte, NC
07.2011 - 03.2014
- Provided reporting for forecast analysis, root cause analysis, and ad-hoc reporting in support of decision-making for internal and external TeleTech customers
- Optimized core processes to improve business performance and operational agility
- Supported development, prioritization and execution of performance improvement projects, employing LEAN, Six Sigma and similar methodologies for process improvements
- Mapped processes to holistically examine business flow and identify improvement opportunities
- Analyzed critical line data to make recommendations for improvement
Education
Bachelor of Science - Business Administration: Management/Finance
08.2002 - 2006.05
- 3.76 GPA
Skills
Process Management
Certification
Net Promoter Associate, Satmetrix
Timeline
Director, Compliance Manager - Wells Fargo & Co
08.2015 - Current
Consultant - Lean Sigma Professionals, LLC
03.2014 - 08.2015
Net Promoter Associate, Satmetrix
06-2013
Business Process Improvement Consultant - TeleTech
07.2011 - 03.2014
Basic SAS, SAS Institute
03-2011
Six Sigma Black Belt, Motorola University
07-2008
University of South Carolina - Bachelor of Science, Business Administration: Management/Finance
08.2002 - 2006.05
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