Forward-thinking team leader skilled at operating efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous improvement.
Overview
20
20
years of professional experience
Work History
Field Technician IV (Lead Tech)
Charter/Spectrum
Auburn, AL
07.2015 - Current
Commercial and residential installs
Commercial and residential service calls
Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
Discovered and resolved issues that affected project outcomes.
Managed quality control initiatives to eliminate downtime and increase revenue.
Kept detailed records of field measurements and data.
Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
Office Manager
AllState (Tim Smith)
Montgomery, AL
06.2013 - 05.2015
Maximized cash flow through optimal billing and collection processes.
Utilized company's accounting systems to review reports and prepare assessments.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Maintained computer and physical filing systems.
General Manager
AMF Bowling Worldwide
Auburn, AL
04.2009 - 05.2013
Reduced Food Cost from 34% to 20.2%
Achieved #1 in Cost of Sales Reduction in the Southeast Region of the company
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Capitalize business opportunities by executing marketing strategies to drive sales in league, open and managed play bowling
Proactively build customer relations through soliciting feedback and addressing and resolving customer complaints.
Approved regular payroll submissions for employees.
Kitchen Manager
Applebee's
Prattville, AL
01.2004 - 01.2009
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Coordinated and organized restaurant inventory.
Hired and managed entire kitchen staff.
Lawn Technician
Tru-Green Chemlawn
Opelika, AL
08.2001 - 11.2003
Education
Associate of Arts - Business Administration
Auburn University-Montgomery
Montgomery, AL
Diploma - Advanced
Stanhope Elmore High School Graduate
Millbrook, AL
Skills
Quality Standards
Training Programs
Sales Tracking
Business Leadership
Regulatory Compliance
Hiring and Onboarding
P&L Responsibility
Report Preparation and Analysis
MS Word
Excel
Timeline
Field Technician IV (Lead Tech)
Charter/Spectrum
07.2015 - Current
Office Manager
AllState (Tim Smith)
06.2013 - 05.2015
General Manager
AMF Bowling Worldwide
04.2009 - 05.2013
Kitchen Manager
Applebee's
01.2004 - 01.2009
Lawn Technician
Tru-Green Chemlawn
08.2001 - 11.2003
Associate of Arts - Business Administration
Auburn University-Montgomery
Diploma - Advanced
Stanhope Elmore High School Graduate
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