Summary
Overview
Work History
Education
Skills
Timeline
Generic

Greig Smithy

Nederland

Summary

Dynamic business owner with a proven track record in customer relations and operations management at Kat House Studio Productions. Expert in relationship building and project management, I enhanced client satisfaction and team productivity through strategic planning and effective communication. Committed to fostering a collaborative environment that drives business growth and operational excellence.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

34
34
years of professional experience

Work History

Owner Kat House Recording Studio Productions

Owner
01.2024 - Current
  • Manage day-to-day business operations.
  • Develope and maintaine strong relationships with clients, resulting in repeat business and referrals.
  • Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Supervisor

Motiva Enterprises
03.1991 - 08.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

Education

Associate of Applied Science - Audio Engineering

Lamar State College
Port Arthur, TX
05-2022

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Business management
  • Business planning
  • Strategic planning
  • Project estimating
  • Staff management
  • Marketing
  • Team oversight
  • Financial management
  • Staff hiring
  • Business development
  • Consulting
  • Negotiation
  • Bidding processes
  • Financial planning
  • Budget development

Timeline

Owner Kat House Recording Studio Productions

Owner
01.2024 - Current

Supervisor

Motiva Enterprises
03.1991 - 08.2019

Associate of Applied Science - Audio Engineering

Lamar State College

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