Greilys Paola Molina
Oakland Park,FL
Summary
Proven track record in enhancing customer satisfaction, demonstrated at Digitel C.A by efficiently resolving inquiries, leading to positive outcomes. Skilled in complaint handling and data entry, with a focus on customer support. Achieved significant improvements in customer service, as evidenced by repeat business and positive reviews at Hotel Intercontinental. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Digitel C.A
Edo, Zulia Maracaibo - Venezuela
04.2022 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Cashier
Tiendas Daka C.A
Edo, Zulia Maracaibo - Venezuela
02.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
Front Desk Supervisor
Hotel Intercontinental
Edo, Zulia Maracaibo - Venezuela
01.2018 - 01.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Education
Bachelor - Accounting
Universidad Dr. Jose Gregorio Hernandez
Maracaibo - Venezuela10.2023
Technical Career Nursing -
UNIR
Maracaibo - Venezuela02.2018
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Call center experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Officer
Digitel C.A
04.2022 - 11.2023
Cashier
Tiendas Daka C.A
02.2021 - 03.2022
Front Desk Supervisor
Hotel Intercontinental
01.2018 - 01.2021
Bachelor - Accounting
Universidad Dr. Jose Gregorio Hernandez
Technical Career Nursing -
UNIR