GREISY PACTON

Work History

Director of Food and Beverage

Station Casinos Green Valley Ranch Resort and Casino & Santa Fe Station Hote & Casino

07.2022 - Current

Monitored market trends within the hospitality industry, staying informed on competitor offerings in order to maintain a competitive edge.
Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
Achieve food and beverage operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans.
Ensured high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service.
Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
Assisted in menu development with culinary team, balancing creative vision with profitability goals.
Supported marketing efforts by designing innovative dining promotions that attracted new customers.
Collaborated with other departments to create seamless guest experiences throughout the hotel property.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Developed unique events and special promotions to drive sales.

General Manager

Superfrico Spiegelworld

07.2021 - 07.2022

Coordinated and organized the opening of a new entertainment restaurant concept that incorporates entertainment and dining into one-of-a-kind experience.
Oversee the operation of 5 different venues with 5 bars that operate independently.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Formulated policies and procedures to streamline operations.

General Manager

Giada & Gordon Ramsay Steak Caesars Entertainment

06.2014 - 06.2021

Managed a group of 180+ employees for operations that oversaw $13,000,000 & $24,000,000 annually in revenue independently.
Developed and implemented strategies to increase sales and profitability.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Assisted in recruiting, hiring and training of team members.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Train, mentor and motivate staff to boost their morale and improve their skills and abilities.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Build and maintain a good relationship with customers to identify their needs and ensure maximum satisfaction.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.

Manager

Levy Restaurants/Barclays Center Calvin Klein Courtside Club

10.2012 - 05.2014

Played a key role as a member of a team charged with the responsibility of overseeing the opening of a one-billion-dollar state of the art arena.
Assumed responsibility for forecasting as well as scheduled and monitored team members.
Planned and organized training for new and existing staff to improve their efficiency.
Managed inventory effectively, reducing waste and optimizing stock levels.
Developed staff training programs to enhance service skills and increase overall efficiency.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.

Assistant General Manager

Blau & Associates

10.2002 - 10.2008

Collaborated in the successful opening and execution of three distinct restaurants, Simon Kitchen & Bar- Hard Rock Hotel & Casino, Cathouse- Luxor Hotel & Casino and Simon Restaurant & Lounge- Palms Hotel & Casino.
Contributed to the strategic planning, operational set up and team coordination
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Motivated, trained, and disciplined employees to maximize performance.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Managed team schedule with eye for coverage needs and individual strengths.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.

Summary

Overview

Work History

Director of Food and Beverage

General Manager

General Manager

Manager

Assistant General Manager

Education

Some College (No Degree) - Anthropology and Religion

Skills

Accomplishments

Certification

Languages

Timeline

Awards & Accolades

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