Greisy Velasquez
Humble,Tx
Summary
Dynamic and results-oriented professional with extensive experience in customer service and hospitality, notably at Noyola Mexican Restaurant and AGUAPURA. Excelled in multitasking and guest engagement, enhancing customer loyalty through exceptional service. Proficient in POS systems and adept at organizational tasks, demonstrating a strong work ethic and quality presentation skills.
Overview
5
5
years of professional experience
Work History
Server
Noyola Mexican Restuarant
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Experience in warehouse and logistics work, handle heavy machinery. Ensure the proper functioning of the success of the company
- Close attention to detail in warehouse associate position where i can use my organization skills and attention to ensure smooth operation
- Supported needs of 20 - person wait staff who attended to specific needs of countless customers daily restaurant with social relevancy and intentionality.
Customer Service Representative
AGUAPURA
05.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree -
Mixta Rural Canton Xecaliban
Guatemala 09.2018
Skills
- Organize time and execution
- Quality Presentation
- POS Handling system
- Guest engagement
- Exceptional customer service
- Quality Presentation visually
- Strong work ethic
Languages
Spanish
Native or Bilingual
Interests
- Volunteering
- Participating in local clean-up initiatives
Timeline
Server
Noyola Mexican Restuarant
01.2023 - Current
Customer Service Representative
AGUAPURA
05.2020 - 01.2021
No Degree -
Mixta Rural Canton Xecaliban
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