Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tierra Jones

Fort Lauderdale,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Warehouse Packer

Weststaff
02.2012 - 05.2013
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Operated tape machines, scales and label printers to package items correctly.

Warehouse Lead

Unique Wholesale Distributors
05.2014 - 07.2015
  • Trained employees on equipment operation and safety protocols.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw daily operations and shipping and handling processes.

Telephone Customer Service Representative

Teleperformance
07.2016 - 12.2018
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

Customer Service Representative

Sitel Call Center Site 1
01.2019 - 11.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

VXI Global Solutions LLC
12.2020 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

High School Diploma -

Boyd Anderson
Lauderdale Lakes, FL
06.2007

Skills

  • Retail Sales Customer Service
  • Report Creation
  • Credit Card Payment Processing
  • Customer Relations
  • Microsoft Excel
  • Microsoft Word
  • Active Listening
  • Staff Training
  • Microsoft PowerPoint
  • Microsoft Windows
  • Call Center Operations

Timeline

Customer Service Representative

VXI Global Solutions LLC
12.2020 - 08.2023

Customer Service Representative

Sitel Call Center Site 1
01.2019 - 11.2020

Telephone Customer Service Representative

Teleperformance
07.2016 - 12.2018

Warehouse Lead

Unique Wholesale Distributors
05.2014 - 07.2015

Warehouse Packer

Weststaff
02.2012 - 05.2013

High School Diploma -

Boyd Anderson

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Tierra Jones