Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Affiliations
Timeline
Generic

GRENETTA JONES

LAUREL,UNITED STATES

Summary

Adaptable Administrative Director of Patient Experience with over 20 years advancing through the ranks from critical care, dialysis administration, and healthcare administration with a proven track record of successfully leading and implementing patient satisfaction programs in acute care facilities, Accountable Care Organizations and Outpatient clinics. Experienced in overseeing and managing initiatives, Value Based Purchasing, data analysis and strategic partnerships. Bringing forth strong leadership with great communication and computer skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

System Director of Patient Experience

Forrest General Hospital
01.2017 - Current
  • Responsible for the development and oversight of system-wide planning and implementation of patient experience program. Engage senior executives to facilitate collaboration and synergy around patient experience priorities. Share vision, strategy and tactical plans for successful execution of system wide results improvements.
  • Continuous monitoring of HCAHPS results, troubleshoot and communicate opportunities with system and facility leaders and assist with driving critical improvement initiatives.
  • Collaborates with cross-functional teams to develop cohesive strategies for technology implementation across various business units.
  • Works closely with organizational leadership to guide operational strategy.
  • Optimizes operational processes using analytics tools to address client-specific metrics.
  • Establishes departmental performance goals and provided feedback for underperforming areas.
  • Identifies opportunities for process improvement through data analysis, leading to increased operational efficiencies.
  • Enhances team collaboration through regular communication, goal setting, and performance evaluations.
  • Facilitates cross-functional collaboration for improved decision-making processes within organization.
  • Oversee operations and provided corrective feedback to achieve daily and long-term goals.

Facility Administrator

DaVita
10.2013 - 01.2017
  • Recruited, developing and managing clinical staff of over 40. Managed overall operations for nursing services and patient care at DaVita.
  • Developed long-term strategies for continuous improvement in facility performance metrics.
  • Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
  • Maintained safe working environment through regular safety inspections and adherence to compliance standards.
  • Conducted comprehensive audits of facilities to identify areas requiring corrective action or improvement initiatives.
  • Streamlined facility operations by implementing efficient policies and procedures.
  • Oversaw annual budget to handle supply, labor and maintenance needs.

Nursing Supervisor

Hattiesburg Clinic
07.2009 - 10.2013
  • Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
  • Contributed to positive team dynamics as approachable supervisor who actively listened to concerns from both patients and nurses.
  • Confidently directed overall operation of nursing services and patient care.
  • Delegated tasks and provided leadership for 12 nurses and support personnel.

Software Consultant/Educator

Renesan Dialysis Software
01.2012 - 01.2013
  • Provided technical support, solutions, and training to over 20 clients nationwide
  • Developed working relationships with physicians, facility administrators and staff before and after implementation of software.
  • Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.

FHQC Director of Nursing

Family Health Center
02.2007 - 06.2009
  • Recruited, hired, and trained staff in all aspects of nursing functions including confidentiality/HIPAA, Joint Commission Standards and Regulations, OSHA Standards and Regulations, cultural sensitivity, growth and development, corporate compliance. Directed 27 FTE clinical staff.
  • Served as liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
  • Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.

Dialysis Staff Nurse

Hattiesburg Clinic Dialysis
12.2005 - 07.2007
  • Provided care of patients suffering from chronic kidney failure
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Acted as patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
  • Developed and implemented individualized patient care plans for optimal outcomes.

Critical Care Registered Nurse

South Central Regional Hospital
2004 - 2005
  • Monitored hemodynamic parameters and analyzed complex data sets, making appropriate adjustments to treatment plans based on patient response.
  • Administered life-saving medications and therapies under strict protocols, guiding patients towards recovery from acute illnesses or injuries.

Education

Bachelor of Science - Nursing

University of Southern Mississippi
Hattiesburg, Mississippi
05.2004

Skills

  • Customer Service Skills and Presentation
  • Strategic Planning
  • Data Analysis
  • HCAHPS Metrics and Value Based Purchasing
  • Process Improvement
  • Mentoring/Coaching
  • Conflict Management
  • Employee Engagement
  • Project Management
  • Dialysis Administration
  • System Wide Program Implementation
  • Proficient in MS Office Applications and Window
  • Public Speaking
  • Business Intelligence
  • KPI Tracking

Certification

  • Certified Patient Experience Professional (CPXP), 04/2023 expires in 2026
  • Basic Life Support, American Red Cross, 2025

Accomplishments

  • Hattiesburg Clinic Dialysis Employee of the Year
  • DaVita Quality Index (DQI) improved from 30% to above 80% from 2014 to 2016
  • Serves as Chair on Midsouth Respite Care Advisory Board
  • Successfully implemented a Patient Family Advisory Council at Forrest General Hospital
  • Facilitated a 35% increase in the hospitals overall patient satisfaction scores
  • Oversee multi-million dollar contract annually with Press Ganey
  • Have written multiple grants successfully been award five.
  • HCAHPS: Likelihood to Recommend inpatient increased from 72% top box to 77% top box (99th percentile ranking) for FY 23
  • Star rating for patient experience improved from 3 star to 4 star on hospitalcompare.gov in 2022.

References

References available upon request

Affiliations

  • Mississippi Nurses Association

Timeline

System Director of Patient Experience

Forrest General Hospital
01.2017 - Current

Facility Administrator

DaVita
10.2013 - 01.2017

Software Consultant/Educator

Renesan Dialysis Software
01.2012 - 01.2013

Nursing Supervisor

Hattiesburg Clinic
07.2009 - 10.2013

FHQC Director of Nursing

Family Health Center
02.2007 - 06.2009

Dialysis Staff Nurse

Hattiesburg Clinic Dialysis
12.2005 - 07.2007

Critical Care Registered Nurse

South Central Regional Hospital
2004 - 2005

Bachelor of Science - Nursing

University of Southern Mississippi

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