Grenisha Blue
Madison ,AL
Summary
Criminal Justice major and active leader seeking a career opportunity to use excellent assessment, communication and critical-thinking skills to support organizational success. Naturally inquisitive with desire to research and solve problems. Familiar with dispatching and ticket issuance protocol. Tech savvy – mastery of Microsoft Office Suite and Point of Sale systems.
Overview
10
10
years of professional experience
Work History
Forklift Operator
Carter Express
Madison, AL
08.2023 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Leasing Consultant
Elmington Property Management
Huntsville, AL
11.2022 - 08.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Customer Service Representative
Sprint
Huntsville, AL
07.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Receptionist
24 Hour Bail Bonds
Huntsville
01.2020 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier
Walmart Electronics Dept.
Huntsville
04.2016 - 05.2017
- Provided prompt and friendly check-out service to conclude guests’ shopping experience
- Answered customer’s questions, resolved issues and provided information on store policies
- Checked cash drawers at the beginning of shifts to ensure correct amounts and adequate change
- Processed merchandise returns and exchanges.
Server
Applebee’s Neighborhood Grill
Huntsville
04.2015 - 01.2016
- Provided friendly customer service to all guests
- Received and processed payments by cash, check, credit cards, and automatic debit
- Monitored orders and ensure they arrived in a quick and in an organized manner
- Supported other areas of restaurant as requested, such as seating customers, answering telephones, stock work, and cleanup.
Education
B.S., Criminal Justice -
Alabama A&M University
Normal, AL05.2020
Skills
- Loading and unloading
- Order picking and processing
- Shipping and receiving
- Warehouse Safety
- Complaint Handling
- Social Media
- Relationship Building
- Client Engagement
- Appointment Coordination
- Payment management
- Team training and development
- Customer Retention
- Troubleshooting
Activitiesandcommunityservice
- Member, Phi Beta Lambda Business Fraternity, 2018, Present
- Volunteer, St. Matthews Missionary Baptist Church, 06/2017, Present
Timeline
Forklift Operator
Carter Express
08.2023 - Current
Leasing Consultant
Elmington Property Management
11.2022 - 08.2023
Customer Service Representative
Sprint
07.2020 - 10.2022
Receptionist
24 Hour Bail Bonds
01.2020 - 12.2020
Cashier
Walmart Electronics Dept.
04.2016 - 05.2017
Server
Applebee’s Neighborhood Grill
04.2015 - 01.2016
B.S., Criminal Justice -
Alabama A&M University