Grenisha Carwell
Southaven,MS
Summary
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
15
15
years of professional experience
Work History
Community Manager
Brookside Properties
Nashville, Tennessee
05.2024 - 10.2024
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries in a timely manner.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Compiled reports on website traffic, conversions, and other metrics.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Updated resident accounts with latest personal information and recent payments.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Improved NOI through rent growth and expense management.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
Community Business Manager
Blue Magma Residential
Memphis, TN
03.2021 - 04.2024
- Manage all aspects of assigned properties
- Design business plans for assigned properties that suit customers' needs
- Inspect and arrange maintenance to meet standards
- Maintain a positive, productive relationship with tenants
- Negotiate lease/contracts with contractors in a timely and reliable manner
- Advertise and market vacant spaces to attract tenants
- Collect receivable accounts and handle operating expenses
- Develop and manage annual budgets by forecasting requirements and analyzing variances, data and trends
- Oversee properties' personnel and assess its performance
- Accomplish financial goals and report periodically on financial performance
- Source and build relationships with prospective clients to expand business opportunities
- Update job and market knowledge
Leasing Consultant
Elmington Property Management
Memphis, TN
09.2020 - 03.2021
- Tax Credit
- Manage all leases from potential and existing clients
- Coordinate property viewings, follow-ups and updating of contact management database
- Market all rental listings through open houses and individual showings
- Coordinate and schedule lease applications, and adhere to compliance requirements
- Execute new lease agreements and coordinate move-in processes
- Prepare all lease-related paperwork
- Plan and implement marketing strategies to generate traffic
- Manage regulatory and compliance related services
- Manage broker commissions
- Respond to queries/leads and conduct property inspections
Property Manager
Applewood Property Management
Memphis, TN
03.2018 - 05.2020
- Tax CreditProcessed project change requests and performed coverage research to handle repair issues
- Introduced prospective tenants to types of units available and performed tours of premises
- Communicated with clients and tenants while offering strategic solutions to remedy problems
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Boosted occupancy 95% by leveraging market knowledge and successful promotional strategies
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Kept meticulous records of all correspondence between management and tenants
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
- Completed final move-out walk-throughs with tenants to identify any required repairs
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Responded to all Common Area Maintenance (CAM) inquiries
- Communicated with landlord regarding building and tenant issues
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Suggested improvements to buildium software
- Delivered emergency 24-hour on-call service for tenants on building issues
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
Customer Service Representative
Verizon
Olive Branch, MS
03.2017 - 03.2018
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Provided primary customer support to internal and external customers in fast-paced environment
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Compiled customer feedback and recommended service delivery improvements to management
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Communicated with vendors regarding back order availability, future inventory and special orders
- Answered customer telephone calls promptly to avoid on-hold wait times
- Regularly exceeded daily sales and product add-on quotas
- Educated customers on promotions to enhance sales
Property Manager
Extra Space Storage
Olive Branch, MS
04.2015 - 02.2017
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
- Created and enforced detailed organization processes to increase quality service standards
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Trained and guided team members to maintain high productivity and performance metrics
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Trained new employees in specific job requirements
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
Data Entry/Processor
Memphis, TN
09.2014 - 03.2015
- Processed accounts receivable and accounts payable
- Entered numerical data into databases in a timely and accurate manner
- Scanned documentation and entered into the database
- Produced monthly reports using advanced Excel spreadsheet functions
Customer Service & Retention Rep
Daytona Beach, FL
06.2014 - 09.2014
- Documented all customer inquiries and comments thoroughly and quickly
- Coordinated between billing department and customers to resolve problems
- Processed cash and credit payments rapidly and accurately
- Responded to all customer inquiries thoroughly and professionally
- Referred unresolved customer grievances to designated departments for further investigation
- Placed special merchandise orders for customers
- Greeted customers in a timely fashion, while quickly determining their needs
- Answered customer questions about product availability and shipment times
Teller
First Tennessee Bank
Southaven, MS
12.2013 - 06.2014
- Created strategies to develop and expand sales of services to existing customer which resulted in a 100% increase in annual revenue
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Received regional branch recognition award for a 100% sales increase
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Organized, stocked and maintained the teller window area
- Handled various accounting transactions
- Collected member loan payments
- Sold cashier's checks, traveler's checks and money orders
- Executed wire transfers, stop payments and account transfers
- Processed exchange and foreign currency
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Maintained friendly and professional customer interactions
Customer Service Representative
Title Max
Memphis, TN
01.2013 - 10.2013
- Answered calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Asked open-ended questions to assess customer needs
- Assisted with receptionist duties, file organization and research and development
- Scanned documentation and entered into the database
- Developed partnerships with local businesses to secure third party promotions
- Processed cash and credit payments rapidly and accurately
- Responded to all customer inquiries thoroughly and professionally
Assistant Manager
Dollar General
Walls, MS
10.2011 - 01.2013
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Contacted other store locations to determine merchandise availability
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Built relationships with customers to increase likelihood of repeat business
- Prioritized helping customers over completing other routine tasks in the store
- Educated customers about the brand to incite excitement about the company's mission and values
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Trained five new sales associates each quarter
- Alerted customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management
- Cleaned and organized the store, including the checkout desk and displays
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Promoted from Team Leader to Assistant Manager within six months
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Hired, trained and evaluated personnel in sales and marketing
Cashier
Coleman's Pit & Grill
Memphis, TN
01.2010 - 08.2011
- Prepared and distributed payroll for staff of five direct reports
- Answered telephone calls and responded to inquiries
- Assisted in maintaining preparation and service areas in a sanitary condition
- Cleaned and organized eating, service, and kitchen areas
- Cleaned and inspected galley equipment, kitchen appliances, and work areas
- Filled beverage and ice dispensers
- Greeted each customer with friendly eye contact
- Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
- Kept ice bins filled
- Loaded trays with accessories
- Performed all transactions in a cordial, efficient and professional manner
- Placed clean dishes, utensils, and cooking equipment in storage areas
- Placed food trays over food warmers for immediate service
- Prepared checks itemizing total meal costs and sales taxes
- Trained new employees
- Took food orders and relayed orders to kitchens or serving counters
- Swept and scrubbed floors
- Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
- Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
- Cleaned work areas, equipment, utensils, dishes, and silverware
- Cleared and re-set tables at conclusion of each guest meal
- Collected meal tickets or cash for meals from visitors
- Re-filled individual condiment containers on each table
- Provided excellent customer service
Education
High School Diploma -
Whitehaven High School
Memphis, TNSkills
- Property Management
- Accounts Payable
- Microsoft Word
- Customer Service
- Marketing
- Adobe Illustrator
- Adobe Photoshop
- Graphic Design
- Typography
- Adobe InDesign
- Financial budgeting and reporting
- Maintenance Oversight
- Team recruitment
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Community Manager
Brookside Properties
05.2024 - 10.2024
Community Business Manager
Blue Magma Residential
03.2021 - 04.2024
Leasing Consultant
Elmington Property Management
09.2020 - 03.2021
Property Manager
Applewood Property Management
03.2018 - 05.2020
Customer Service Representative
Verizon
03.2017 - 03.2018
Property Manager
Extra Space Storage
04.2015 - 02.2017
Data Entry/Processor
09.2014 - 03.2015
Customer Service & Retention Rep
06.2014 - 09.2014
Teller
First Tennessee Bank
12.2013 - 06.2014
Customer Service Representative
Title Max
01.2013 - 10.2013
Assistant Manager
Dollar General
10.2011 - 01.2013
Cashier
Coleman's Pit & Grill
01.2010 - 08.2011
High School Diploma -
Whitehaven High School
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