Grenisha Smith
Houston,TX
Summary
Customer service agent with 5 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Patient Care Technician
New Beginnings Home Care
01.2024 - 03.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Supported needs of 10+ residents under long-term care.
Customer Service Representative
Teleperformance
07.2020 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Consumer Research Agent
consumer research study
05.2018 - 05.2019
- Reviewed customer account information to determine current issues and potential solutions.
- Trained new employees on processes to promote productivity team-wide.
- Documented conversations with customers to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Customer Service Rep
Conduent
10.2016 - 06.2018
- Answer incoming calls.
- Assist customers with making payments and technical support.
- Up sale items to customers.
- Show excellent customer services to every customer.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Certified Infant Room Assistant
Just kids Learning
01.2009 - 03.2016
- Responsible for hourly diaper changes.
- Feed children lunch and laid them down for nap time.
- Taught motor and cognitive skills to infants/toddlers through role play and activities.
- Ensured safety, proper care and feeding of children.
- Maintained infants' schedules with balanced approach managing rest and play.
- Monitored children under care to quickly identify safety or security problems.
- Received recognition for exceptional attention to detail while maintaining rooms, leading to increased guest satisfaction ratings.
- Promoted a positive work environment by effectively communicating with colleagues and supervisors.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Hostess
Wings N’ More
11.2008 - 12.2008
- Greeted customers and seated them to eat.
- Answered phones to take to-go orders.
- Responsible for cleanliness of store front.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Stores Cashier
HEB Grocery
05.2007 - 04.2008
- Checked out customer’s groceries at the register.
- Provided great customer service with a smile every day.
- Assisted customers with finding items in the store.
- Kept register and front of the store clean.
- Aided in inventory management by restocking shelves and conducting routine audits of merchandise levels.
- Achieved excellent attendance record, consistently arriving on time for scheduled shifts ready to fulfill responsibilities.
- Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
- Improved communication between front-end staff members by participating in regular team meetings.
Education
BBA - Business Management
Strayer University
Washington, DC04.2022
High School Diploma -
Alief Taylor High School
Houston, TX05.2008
Skills
- Credit card payment processing
- Report generation
- Inbound and Outbound Calling
- Quality control
- Quality assurance controls
- Sales expertise
- High-energy attitude
- Retail sales customer service
- Call Center Operations
- Business development understanding
- Customer relations
- Effective customer upselling
References
REFERENCES:
Upon request
Education and Training
true,other
Timeline
Patient Care Technician
New Beginnings Home Care
01.2024 - 03.2025
Customer Service Representative
Teleperformance
07.2020 - 11.2023
Consumer Research Agent
consumer research study
05.2018 - 05.2019
Customer Service Rep
Conduent
10.2016 - 06.2018
Certified Infant Room Assistant
Just kids Learning
01.2009 - 03.2016
Hostess
Wings N’ More
11.2008 - 12.2008
Stores Cashier
HEB Grocery
05.2007 - 04.2008
BBA - Business Management
Strayer University
High School Diploma -
Alief Taylor High School
Similar Profiles
Brandi ReeseBrandi Reese
Caregiver at New Beginnings Home CareCaregiver at New Beginnings Home Care
Chinetha WheelerChinetha Wheeler
Direct Care Coordinator at New Beginnings Home CareDirect Care Coordinator at New Beginnings Home Care
Lechanda RollinesLechanda Rollines
CNA at New Beginnings Home CareCNA at New Beginnings Home Care
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource
Daniel PerezDaniel Perez
Medical Lab Technician (Lead Tech) at HCA Clear Lake Regional Medical CenterMedical Lab Technician (Lead Tech) at HCA Clear Lake Regional Medical Center