Summary
Overview
Work History
Education
Skills
Timeline
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Grensy De Zayas Guerra

Miami,Florida

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

16
16
years of professional experience

Work History

Front Desk

Wellness Are Usa
Miami, FL
06.2024 - 12.2024
  • Managed incoming calls from customers seeking assistance with product selection or order placement.
  • I attended to customer complaints in a professional manner, while resolving issues in an efficient manner.
  • Served as a point of contact for patients before and after their appointments, scheduling patient appointments according to the doctor.
  • Provide professional help to clients so that they feel comfortable in our clinic.

Assistant Manager

Walk by Faith Insurance Agency
Miami, FL
04.2023 - 02.2024
  • Analyzed business performance data and forecasted business results for upper management.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Maintained up-to-date knowledge of company products and services.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Created reports on sales trends, inventory levels, and financial data.
  • Completed day-to-day duties accurately and efficiently.

Billing Assistant

JVN Express
Miami, FL
05.2022 - 03.2023
  • Processed and submitted invoices for payment in a timely manner.
  • Processed invoice payments and recorded information in account database.
  • Followed up on unpaid invoices to ensure timely collection of payments due.
  • Worked with team members to identify and develop process improvements.
  • Checked claims coding for accuracy with ICD-10 standards.

Gerente Comercial

Banco Popular de Ahorro
Cuba , Camaguey
12.2010 - 10.2021
  • Interpreted and analyzed financial and market data and presented commercial insight to leadership teams.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Aligned commercial activities with strategic company goals by optimizing sales opportunities.
  • Conducted market research to create improved business plans.
  • Prepared presentations for management review highlighting key performance metrics.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Developed regional category plans for merchandising, marketing and brand initiatives.
  • Managed customer relationships to ensure satisfaction with services provided.
  • Created reports summarizing sales data and customer feedback information.
  • Participated in trade shows, conferences, and other events as a representative of the organization.
  • Assisted in resolving customer complaints regarding products or services delivered.
  • Coordinated activities between various departments to ensure timely completion of projects.
  • Coached, developed and motivated team to achieve revenue goals.
  • Oversaw the development of marketing materials for product promotion.

Auditor's Assistant

Empresa de Servicios Tecnicos
Cuba, Camaguey
03.2009 - 11.2010
  • Documented audit findings and prepared reports for review by senior auditors.
  • Assisted in developing internal control systems designed to prevent fraud or mismanagement of resources.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Ensured that all applicable laws and regulations were adhered to throughout the auditing process.
  • Evaluated existing processes and procedures for efficiency improvements.
  • Identified and assessed areas of significant business risk and internal control weaknesses.
  • Maintained confidentiality of company information obtained in audit assignments.
  • Provided assistance in preparing presentations summarizing audit results for management review.
  • Conducted interviews with clients to obtain additional information relevant to the audit process.
  • Assisted in the preparation of audit plans and schedules.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

Bachelor of Science - Accounting and Finance

University of Camaguey.
Camaguey, Cuba
07-2017

Skills

  • Compliance
  • Team motivation techniques
  • Orientation and training
  • Marketing
  • Business development
  • Microsoft office expertise
  • Reporting and documenting
  • Customer service

Timeline

Front Desk

Wellness Are Usa
06.2024 - 12.2024

Assistant Manager

Walk by Faith Insurance Agency
04.2023 - 02.2024

Billing Assistant

JVN Express
05.2022 - 03.2023

Gerente Comercial

Banco Popular de Ahorro
12.2010 - 10.2021

Auditor's Assistant

Empresa de Servicios Tecnicos
03.2009 - 11.2010

Bachelor of Science - Accounting and Finance

University of Camaguey.

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Grensy De Zayas Guerra