Greshkalee Leon-Figueroa
Waterbury,CT
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
7
7
years of professional experience
Work History
Full Service Shopper
Instacart
01.2020 - Current
- Collected and loaded groceries into vehicles to provide customers with no-touch shopping experiences
- Answered product-related questions, verified goods' availability, and assisted online clientele via phone and in-person, providing customers with informed choices
- Hand-picked highest quality products for clients to exceed company service targets
- Cleaned and removed debris from perishable and non-perishable merchandise areas, boosting aesthetic appearance
- Served customers expertly for orders of different sizes and obtained consistent repeat business based on service quality
- Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes
- Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings
- Organized trips and routes for maximum hourly rates.
Customer Service Specialist
The Money Source Inc.
01.2020 - 08.2020
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions
- Monitored and resolved product and service issues promptly
- Returned customer calls and responded to inquiries and complaints
- Validated data and resolved problems related to system- generated information
- Responded to questions and followed up on customer interactions
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
Customer Service Representative
Acceptance Now INC
05.2019 - 08.2019
- Completed and processed paperwork and records and entered important data in company CRM
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Built strong knowledge of product line to assist customers in selecting products
- Created customer satisfaction survey to identify issues and determine appropriate resolution
- Met team and client performance metrics, goals, and deadlines
- Completed calls and followed scripts to maintain good call control
- Processed orders and coordinated delivery schedules to meet customer needs
- Met and exceeded daily service quality and performance goals.
Receptionist
UNIVERSITY OF HARTFORD
10.2016 - 12.2018
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Picked up, organized, and wiped down reception regularly to keep area professional and clean
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Issued badges and logged incoming visitors to meet security standards
- Helped gather supplies and set up spaces to coordinate meetings and office events
- Wrote and distributed professional, error-free correspondence such as internal memos, email responses and professional letters
- Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities
- Supported the work of office staff by providing skilled clerical assistance.
Education
Crosby High School
Skills
- Multitasking
- Creative thinking
- Prioritization
- Coordination
- Account updating
- Customer service
- Data entry
- Call center procedures
- Call escalation
- Verbal and Written Communication
- Documentation and Reporting
- Reliable & Trustworthy
- Data Management
- Computer Skills
- Microsoft Office
Timeline
Full Service Shopper
Instacart
01.2020 - Current
Customer Service Specialist
The Money Source Inc.
01.2020 - 08.2020
Customer Service Representative
Acceptance Now INC
05.2019 - 08.2019
Receptionist
UNIVERSITY OF HARTFORD
10.2016 - 12.2018
Crosby High School
Similar Profiles
China BeiermeisterChina Beiermeister
Customer Service Representative at InstacartCustomer Service Representative at Instacart
Korbin MarquezKorbin Marquez
Grocery Shopper at InstacartGrocery Shopper at Instacart
Rugde HyppoliteRugde Hyppolite
Retail Sales Associate at InstacartRetail Sales Associate at Instacart
Medina KellmanMedina Kellman
Delivery Driver at InstacartDelivery Driver at Instacart
Jose Toribio LopezJose Toribio Lopez
Stock Room Associate at WalmartStock Room Associate at Walmart