Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Gresia Falcon

Eagle Pass

Summary

I am a great asset for any company because I have great skills and human quality. In my experience in the work field I have learned to understand the needs of others and understand that customers have a trust in us to help with their needs. A great quality service is listening and giving our customers a great experience with their needs

Overview

18
18
years of professional experience

Work History

Owner

The Cake Factory
12.2023 - Current
  • Developed and implemented innovative cake designs to enhance customer satisfaction and brand recognition.
  • Managed inventory levels, ensuring timely procurement of ingredients while minimizing waste.
  • Trained and mentored staff in baking techniques and customer service best practices.
  • Oversaw day-to-day operations, maintaining high standards for product quality and hygiene.
  • Established marketing strategies to increase local outreach and drive sales growth.
  • Managed day-to-day business operations.

Truck Driver Assistant

Floyd Balderas LLC
11.2020 - Current
  • Processed invoices and maintained accurate records for efficient financial tracking.
  • Managed inventory levels and ensured timely restocking of essential supplies.
  • Assisted in data entry tasks, enhancing overall data accuracy and consistency.
  • Coordinated scheduling of appointments, optimizing workflow efficiency for team members.
  • Support company owner in booking loads for drivers
  • Collaborated with drivers to optimize routes for efficiency and reduced travel time.

Senior Sales Manager

IBC Bank
10.2015 - 06.2018
  • My role as a senior sales manager I was in charge of an InStore Branch for IBC Bank. My roles were supervise and set examples for both sales associates and tellers. I was in charge of making schedules, receiving money for the vault. And attending any meetings. At the meeting we would discuss both branch en employee growth. As a branch manager I was also in charge of meeting branch deposits and account growth.
  • Developed and implemented training programs for sales team, improving product knowledge and effectiveness.
  • Established key performance indicators to track sales team performance and drive accountability.
  • Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.

Sales Associate

IBC Bank
05.2014 - 10.2015
  • My role as a sale associate for IBC I was in charge of any cuatomer service needed by out cuatomer suck as loans, opening accounts(savings, checkings, CD, IRA's), issuing debit cards, or any transactions with their accounts.

Cashier

Casino Grocery #4
11.2007 - 12.2008
  • As a cashier at this grocery store I was in charge of charging cuatomers, issuing checks to vendors and keeping a log of merchandice that was being received from Vendors

Cashier

Burger King
05.2007 - 11.2007
  • I was a cashier at Burger King, this was my first time working. After several weeks I was moved to drive thru do to that I understood how to manage the register quickly.

Education

High School Diploma - General

EPH
Eagle Pass, TX
05.2009

Skills

  • Typing skills are excellent
  • Fluent in english and Spanish(read & write)
  • Great listener
  • I have great customer service
  • Client service
  • Operations management
  • Staff management
  • Staff hiring
  • Sales leadership
  • Very patient towards others
  • Always willing to help

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Owner

The Cake Factory
12.2023 - Current

Truck Driver Assistant

Floyd Balderas LLC
11.2020 - Current

Senior Sales Manager

IBC Bank
10.2015 - 06.2018

Sales Associate

IBC Bank
05.2014 - 10.2015

Cashier

Casino Grocery #4
11.2007 - 12.2008

Cashier

Burger King
05.2007 - 11.2007

High School Diploma - General

EPH

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