Greta Buchart
Green Lane,PA
Summary
Administration/Financial Services/Customer Service Proficient in quality control of legal documentation and auditing. Mortgage/title/servicing professional with proven ability to meet tight deadlines consistently. Experienced in customer service, offering a friendly and professional manner in caring for customers, borrowers, attorneys and vendors. Creative, thoughtful, organized, responsible. Remote work or onsite.
Overview
17
17
years of professional experience
Work History
Post closing review level II
New Residential LLC/Avenue365 Lender Services
Fort Washington, PA
01.2015 - 01.2022
- Quality Control and review VA, FHA, Refinance loans etc
- Recording corrections
- Outside vendor contact
- Customer service
- Tracking monitoring and fulfilling investor audit requirements for mortgage refinance and purchase loans
- VA, FHA, Conventional
- Trailing Document Corrections, audit, proofreading loan origination package
- Signed Document Requests, notary quality control, curative
- Opening new title orders, investor corrections/fulfillment, compliance
- Creating title policies, recording document corrections, customer service.
Quality Assurance Analyst II
Ocwen Financial Corporation LLC.
Fort Washington, PA
01.2013 - 01.2014
- Quality assessment of required documents for chain of title-the documents required to proceed with the foreclosure sale and bankruptcy process
- Review of both Bankruptcy and Foreclosure documents-assignments out of MERS using auditing programs as instructed
- Cross-referencing document storage and legal programs (Pacer and Mers websites among others) to check information accuracy
- Conducted associate level audits of 50 documents per day to increase efficiency and ensure the Policies and Procedures enacted in compliance with the Attorney General Review as well as all required legal updates in the mortgage servicing process.
Service Transfer Specialist
GMAC Residential Capital/Ally Bank
Fort Washington, PA
01.2007 - 01.2013
- Managed the preparation of large volume of files for default loan transfers and loan acquisitions
- Default loan transfers
- Volume consisting of 1-30,000 loan files
- Met transfer deadlines consistently
- Daily communication and resolution with legal representation
- Using the LPS loan management system to obtain materials for transfer and default data
- Assembled requested audit information for various compliance agencies including VA
- Valeri system
- Processing and reviewing default documentation
- Review of an FHA investor report
- Default document review (Assignments) for chain of title.
Graphic Design/Professional Freelance
Every Wear Ink/Screen print Design
Boyertown, PA
01.2006 - 01.2007
- Graphic design for screen print and Promotional items company
- Company
- Worked directly with customers/organizations to customize design requirements for garments and promotional items
- Vinyl sign production and application using Corel based program.
Graphic Design/Professional Freelance
Nyce Shirt Company/Screen print/Embroidery Design
Harleysville, PA
01.2005 - 01.2006
- Graphic design for a screen print and embroidery company, focusing on school and team sports
- Embroidery design and digitizing for garments, using Tajima/Pulse designer software.
Education
Business/Marketing -
Mount Aloysius College
01.2016
B.F.A. Graphic Design/Illustration -
Temple University/Tyler School of Art
computer graphics certification -
Milwaukee Institute of Art and Design
computer graphics certification -
Milwaukee Technical Institute
technical, interior decorative surfaces certification -
OCS School of Décor/Design
Skills
- Fiserv
- ResWare
- Microsoft Outlook
- LPS Process Management
- Valeri System
- Business Objects
- New Invoice
- E-loan Data
- VQ-audit-Witness Audit
- Ram Quest
- Teams
- CorelDraw
- Pulse/Tajima
- News Edit Pro
- RingCentral
- Corel
- PowerPoint
- Photoshop
- Word
- Fidelity
- WFG title policy sites
- Bankruptcy call center experience
- Customer Service
- File Organization
- Documentation Review
- Spreadsheet tracking
- Order entry
- Documentation Management
- Customer service and assistance
- Document coordination
- Customer Relations
- Deadline Adherence
- Loan File Maintenance
- Professional Demeanor
- Written Communication
- Microsoft Office
- Active Listening
- Reliability
- Adaptability
- Self Motivation
- Basic Mathematics
- Client Counseling
- Problem-solving aptitude
- Multitasking
- Organizational Skills
- Customer service-focused
- Process Improvement
References
References available upon request.
Timeline
Post closing review level II
New Residential LLC/Avenue365 Lender Services
01.2015 - 01.2022
Quality Assurance Analyst II
Ocwen Financial Corporation LLC.
01.2013 - 01.2014
Service Transfer Specialist
GMAC Residential Capital/Ally Bank
01.2007 - 01.2013
Graphic Design/Professional Freelance
Every Wear Ink/Screen print Design
01.2006 - 01.2007
Graphic Design/Professional Freelance
Nyce Shirt Company/Screen print/Embroidery Design
01.2005 - 01.2006
Business/Marketing -
Mount Aloysius College
B.F.A. Graphic Design/Illustration -
Temple University/Tyler School of Art
computer graphics certification -
Milwaukee Institute of Art and Design
computer graphics certification -
Milwaukee Technical Institute
technical, interior decorative surfaces certification -
OCS School of Décor/Design
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