Greta Hall
Fort Payne
Summary
Hardworking with skills to step into any office environment. Excellent Interpersonal skills to handle telephone and in person communication etiquette. Also a great understanding of classroom environment. Experience supporting student needs with excellent discussion, time management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, record keeping requirements and strategies for maintaining smooth day to day operations. Great candidates with a friendly, positive attitude.
Overview
7
7
years of professional experience
2001
2001
years of post-secondary education
Work History
Substitute Teacher & SPED instruction
Fort Payne City Schools
Fort Payne
08.2021 - 05.2025
- Developed engaging lesson plans to meet diverse student needs.
- Managed classroom behavior to create a positive learning environment.
- Collaborated with teachers to align instructional strategies and materials.
- Executed Individual Education Plans, enhancing learning experiences for students requiring specialized support.
- Communicated effectively with students, parents, and faculty about classroom dynamics.
- Maintained accurate attendance records in compliance with school policies.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Monitored student progress throughout the day.
- Supported special needs students by providing individual instruction as needed.
- Engaged students in discussions to promote interest and drive learning.
- Provided notes and reports on school day activities to primary teacher.
- Ensured that each student had access to appropriate materials and resources.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Provided feedback on assignments or projects given by the regular teacher.
- Served as a mentor for new substitute teachers when necessary.
Customer Service Banking Representative
Regions Bank
04.2018 - 10.2019
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services to enhance their financial knowledge.
- Processed loan applications and verified customer documentation for accuracy.
- Managed cash transactions and balanced cash drawers at the end of each shift.
- Collaborated with team members to resolve customer issues effectively and efficiently.
- Maintained compliance with banking regulations and internal policies during transactions.
- Participated in branch meetings sharing best practices amongst peers in order to improve service delivery.
- Researched customer issues related to account activity, discrepancies or other problems quickly and efficiently.
- Provided customers with account information, such as current balances and loan terms.
- Advised clients on banking products and services available to them based on their needs.
- Assisted customers with opening new accounts, issuing debit cards, setting up online banking access.
Education
Substitute License - Substitute Teaching
Alabama Department of Education
Fort Payne, AL 07.2019 - 07.2025
North Jackson High School
Stevenson, ALSkills
- Lesson planning
- Individual education plans
- Classroom management
- Student assessment
- Customer service
- Conflict resolution
- Records management
- Verbal and written communication
- Adaptable
- Safety awareness
- Proficient in Word, Windows, Frontline
- Call handling
- Data entry
- Effective communication
- Time management
- Active listening
- Administrative tasks
- Call follow-up
- Information assistance
- Telephone etiquette
- Typing speed
References
References available upon request.
Timeline
Substitute Teacher & SPED instruction
Fort Payne City Schools
08.2021 - 05.2025
Substitute License - Substitute Teaching
Alabama Department of Education
07.2019 - 07.2025
Customer Service Banking Representative
Regions Bank
04.2018 - 10.2019
North Jackson High School